Job Description
2. Organization
You will join the IT Infrastructure division, composed of two operational clusters:
* Implementation & Lifecycle
* Rollout & Support
This position belongs to the Rollout & Support Operations unit, responsible for deployments, maintenance, third‑line support, and monitoring of core systems.
3. Responsibilities
The IT Infrastructure Systems Engineer will:
* Install, configure, and troubleshoot Windows Server, Windows Desktop, and Cloud environments.
* Maintain and enhance monitoring solutions to ensure performance and stability.
* Provide high‑quality 3rd line support, coordinating with internal and external stakeholders.
* Support implementation of system changes, upgrades, and security patching.
* Drive infrastructure automation and scripting initiatives.
* Produce operational procedures and technical documentation.
* Translate complex technical topics into clear, business‑friendly language.
4. Main Tasks
After onboarding, the engineer will take ownership of Windows‑based systems:
Installation & Configuration
* Windows Server & desktop systems
* Cloud services
* Linux / container platforms (asset)
System Support & Administration
* Windows, Cloud, Linux (asset), virtualization platforms (asset)
* DNS / DHCP management
* Firewall requests and basic network diagnosis
* Security patching and upgrades
Operations & Monitoring
* System monitoring & incident follow up
* Change request handling
* Coordination with external partners
Automation & Packaging
* Automation using PowerShell, Ansible, Git, CI/CD pipelines
* Software packaging using modern MDM/endpoint tools (e.g., Intune, SCCM)
Documentation & Communication
* Write procedures & technical notes
* Participate in technical meetings
* Communicate technical concepts to business stakeholders
Qualifications
5. Technical Environment
Microsoft
* Windows desktop (recent versions)
* Windows Server (recent versions)
* Active Directory, Cloud Directory Services
* Cloud services & infrastructure
Linux (asset)
* Recent enterprise Linux distributions
Container Platforms (asset)
* Modern enterprise container platforms
DNS & DHCP
* Across Windows, Cloud, and Linux environments
* Configuration + troubleshooting
Virtualization
* Cloud-based virtual infrastructure
* Resource analysis and change management
Automation Tools
* Git (repository management)
* CI/CD pipelines
* PowerShell
* Ansible
* Bash (asset)
Monitoring (asset)
* Enterprise monitoring tools (e.g., Zabbix, Dynatrace)
Applications (asset)
* ITSM & documentation tools (e.g., Jira, NetTerrain)
Networking (asset)
* Firewall rule analysis and creation
* Basic troubleshooting
* Collaboration with network partners
6. Profile & Required Skills
Minimum Experience: 3+ years in a Windows & Cloud systems engineering role.
Core Competencies
* Strong analytical and troubleshooting skills
* Ability to plan and coordinate changes & small-scale projects
* High accuracy in incident/change follow-up
* Ability to work under pressure and reprioritize
* Effective communicator with non-technical stakeholders
* Collaborative mindset with internal and external teams
* Autonomous, process-oriented, comfortable in structured environments
Technical Skills
* Cloud (advanced)
* Windows Server (advanced)
* DNS (advanced)
* Microsoft Windows (intermediate)
* PowerShell (intermediate)
* Ansible (intermediate)
* Git / GitLab (intermediate)
* Linux (intermediate)
* Monitoring tools (beginner)
* Container platforms (nice to have)
* Bash (nice to have)
* Firewall basics (nice to have)
Certifications (Assets)
* Windows Server
* Cloud certifications
* Automation / CI/CD
* Container platforms
* Firewall technologies
Languages
* French: Fluent (mandatory)
* English: Professional (mandatory)
* Dutch: Bonus