We are on the lookout for a Business Analyst to join our team for working with European Institutions based in Brussels in an Near site position.
Get to know us - SEIDOR
At SEIDOR, we drive client transformation and competitiveness with cutting-edge technology and innovation, with a relentless focus on the human element and a commitment to nurturing talent and sustainable growth.
As a diverse and inclusive company that champions equal opportunity, we boast a team of over 8,000 professionals in our global presence across 45 countries in Europe, Latin America, the USA, the Middle East, Africa, and Asia.
We believe the digital world's challenges require not only the best technologies and partnerships but most importantly, the best people. That's where you come in – we need you to help us scale new heights.
For this position you would be working with our client from the European institutions.
Digit B1 – Data, Artificial Intelligence & Web in partnership with other Commission services and stakeholders and in particular with JRC and EAC, provides high quality corporate solutions for, enabling the successful implementation of the Commission's Digital Transformation and EU policies.
Below are the details of your role and requirements.
Your role:
• Analysis of Business requirements.
• Documentation of Business requirements.
• Business model analysis.
• Business process analysis.
• Business processes modelling.
• Functional requirements and business cases analysis.
• Risk analysis.
• Assistance in Business cases, Vision documents, Project Charters and Security Plans.
• 2nd line support analysis, tracking and monitoring of business workflow application problems and impediments up to their resolution
• Analysis and redaction of detailed problem descriptions and reports as meaningful input for upstream support teams (3rd line, application developments teams)
• Resolution Time Analysis (SLA related) - Investigate why certain tickets take longer to resolve, identifying contributing factors such as resource bottlenecks, communication gaps, or escalation delays.
• Quality Monitoring & Assessment (Evaluate the quality of ticket handling, communication, and resolution across HD teams (L1, L2, L3, …))
• Service Improvement Initiatives (Recommend and lead the implementation of improvements in administrative processes, communication standards and knowledge usage)
• Collaboration with stakeholders (Work closely with the Problem Manager, Knowledge Manager and Team Leaders to ensure integration of quality goals across all support functions)
• Implementation & Change Ownership (Take ownership of proposed improvement initiatives from planning to execution, ensuring they are successfully embedded into daily operations)
• Reporting & Communication (Prepare and present quality reports, dashboards and performance summaries to stakeholders at various levels of the organization (Team Leaders, upper management
What’s in it for you?
From day one, you’ll find opportunities for personal and professional development within a supportive team environment. We offer:
A permanent role at a leading tech project firm (subcontractor also possible).
A hybrid work schedule, blending in-office collaboration with the convenience of working from home.
Continuous learning and development through SEIDOR Academy.
A package including salary and additional annual bonus, working equipment, phone and other benefits.
A dynamic international workplace with diverse teams.
A commitment to your well-being, work-life balance, and career growth.
Rapid advancement opportunities in a short period of time.
Engaging events and a comprehensive onboarding program.
At SEIDOR, your growth is our success, and we strive to make our workplace feel like home. Discover the nine core aspects of our culture that define us at SEIDOR:
https://www.seidor.com/en-es/talent
If this resonates with you, we'd love for you to apply to our opening, and we'll be in touch soon!
Who we think you are:
• Good knowledge of information systems matters.
• Good knowledge of large organisation administrative business processes.
• Good knowledge of analysis/modelling tools and techniques (use case diagram, state diagram, entity relationship model, interaction diagrams etc.).
• Clear and structured writing skills, both for analysis documents and technical documentation.
• Good knowledge of BPMN or UML or other with equivalent value.
• Good knowledge of Wiki and collaborative sites.
• Knowledge of software development methodologies (e.g. RUP, Agile).
• Excellent critical thinker, by using logic and reasoning to identify strengths and weaknesses of alternative solutions.
• Proven knowledge in end-user assistance and/or support of information systems, especially in the context of the analysis and resolution of business workflow application problems and impediments.
• Good understanding of business processes and requirements in the private and/or public sector (e.g. financial, procurement, etc.).
• Good reporting methods.
• Very good knowledge of MS-OFFICE tools.
• Experience in using JIRA.
• Ability to give business and technical presentations.
• Ability to apply high quality standards.
• Very good communication skills with technical and non-technical audiences.
• Problem-solver mind-set.
• Nice to have : experienced in Implementation of Virtual Agent / AI chatbot
Good knowledge of specific support tools or techniques and documentation writing in the context of the analysis and resolution of business workflow application problems and impediments. (minimum 3 years)