Position: Customer Service Representative
Location: Lisbon, Portugal
Work model: hybrid
Employment type: fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
* Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
* Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
* Assist customers during the post-sale stage.
* Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
* Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
* Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
* Offer feedback to improve service processes and contribute to team knowledge sharing.
REQUIREMENTS:
* Native / fluent in Flemish (C2) both verbal and written. Fluent in English (minimum B2 level)
* Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
* Basic understanding of customer service principles and the ability to follow standard procedures.
* Ability to handle technical inquiries and troubleshoot common issues with guidance.
* Experience with customer service software, ticketing systems, or CRM tools is preferred.
* Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
* Previous experience in customer service would be considered an advantage.
* Organized, detail-oriented, and able to manage multiple tasks simultaneously.
* Willingness to learn and adapt in a fast-paced or evolving support environment.
* Working schedule: Monday to Friday: 08AM-5PM.
OFFER:
* Opportunity to work with a leading global travel & tourism brand
* Competitive salary with performance-based incentives
* Professional growth opportunities within the BPO industry
* Collaborative and supportive work environment
* Access to exclusive travel perks and discounts
* And many more!