Join our dynamic team in Alkmaar, The Netherlands, and be a key player in ensuring a seamless IT environment for all users.
Role & responsibilities
Deskside Support: Deliver daily deskside support services, addressing end-user needs promptly and efficiently.
Incident & Problem Management: Take charge of registering end-user requests in the internal ticketing system, ensuring timely solutions and follow-up.
Proactive Monitoring: Utilize monitoring tools to proactively intervene in the local IT infrastructure, providing 1st & 2nd level support and troubleshooting.
Collaboration: Engage with various IT and support groups, both internal and external, to enhance end-user support levels. Actively participate in meetings aimed at continuous improvement.
Hardware Tasks: Perform Hardware installation, repair, and maintenance tasks to ensure a reliable IT infrastructure.
Your profile
Passionate Support Engineer with a knack for solving tricky IT problems.
Expertise in IT environments, including Microsoft Windows 10/11, Linux, Microsoft Office Suite, Active Directory, and Remote Desktop Tools.
Basic networking skills.
Fluent in English; knowledge of Dutch and/or any other EU member state language is advantageous.
Quick assimilation of complex procedures and information.
ITIL foundation level certification is a plus.
Our offering
Exciting Challenges: Be part of a role that brings joy and a wealth of experience.
Permanent Contract: Enjoy job security with a permanent position in an international working environment.
Onboarding and Customer Interaction: Experience thorough onboarding at ABAKUS IT-Solutions, followed by direct interaction with our valued customers.
Growth Together: Benefit from personal coaching and the development of your professional and personal skills as we grow collectively.
Interested? Apply Today!
If you are ready for an exciting challenge and want to be part of a growing team, submit your application via our web form today. Share your curriculum vitae and let's embark on this journey together!