Job Description
As a VIP on-Site IT Support Engineer, you will handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application.
Responsibilities
* Be the SPOC for the VIP community
* Full-time on site availability for in-person interventions
* Follow-up of all issues from A to Z (until resolution)
* Liaise with different departments for quick incident resolution
* Flexibility: working in multiple roles and situations (potential for backup team lead, assist other team members if needed)
* Be available and flexible in case of incidents
* On-site permanence during large events/meetings
* Meeting room support
* Pro‑active checks of meeting centers
* Performing advanced software troubleshooting (advanced O365 knowledge, Windows troubleshooting, Mobile Intune, VPN issues,...)
* Laptop swaps and basic repairs
Qualifications
We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application!
* Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
* 2–4 years of experience in providing first-line or second-line IT support
* Excellent soft skills (empathy, team spirit & excellent communication skills)
* Know how to handle critical situations
* Able to communicate to management level (C-level)
* Stress‑resilient
* Good written skills
* Pro‑active approach
* Customer first mindset – Service with a smile!
* “Golden glove support”
* Excellent knowledge of M365 applications (especially Outlook)
* French, Dutch and English are required
Benefits
* A company car or mobility budget
* Laptop, phone & phone subscription
* A competitive salary and indefinite contract
* Insurance coverage, meal vouchers, eco‑cheques, and more
* Continuous learning opportunities through the Sopra Steria Academy to support your career development
Equal Opportunity Employer
Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.
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