Summary
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.nnAs a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. nnA Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
Description
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.nnSupport customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.nnTroubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.nnWork with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.nnProvide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.nnPerform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.nnContribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.nnDemonstrate Apple's values of inclusion and diversity in daily activities.
Minimum Qualifications
你必須根據業務需要配合工作時間安排,可能包括晚間、週末和公眾假期在零售店工作,並在按照本地法例及考慮任何已批准遷就措施的情況下,按編排準時上班。n你亦須精通本地語言,包括書面和口語。
Preferred Qualifications
你能夠:n展示對 Apple 產品和服務的專業技術知識。n在顧客服務環境中,依照故障診斷步驟找出技術問題的根本原因。n在處理顧客服務問題時,展現關懷和卓越的人際技巧。n持續認識並深入了解 Apple 產品和服務及第三方產品,提升顧客體驗。n在節奏急速的環境下工作,在同一時間平衡多項工作任務。n與團隊合作良好,並與其他團隊成員共同承擔責任和面對問題。n表現值得信賴,能夠妥善處理敏感和機密資料,並與 Apple 的核心價值保持一致。n保持好奇心,樂於向他人學習及協助彼此成長。
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