**Customer Service Representative Role**
We are seeking a skilled Customer Service Consultant to join our team in the BeNeLux region. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.
The ideal candidate will have strong communication skills, a passion for customer satisfaction, and a technical understanding of sales processes. You will work closely with our field sales team to provide customer inspiration, new customer acquisition, and long-term customer relationship management.
In this role, you will handle customer enquiries, product consultation, order processing, complaints management, and customer data management. You will also be responsible for researching projects, calculating quotations, and supporting the implementation of construction projects.
To succeed in this position, you must be sociable, empathetic, solution-focused, and have excellent communication skills. Fluency in Dutch/Flemish and good French skills are required, with English being a must. Proficiency in MS Office, SAP, and CRM systems is also necessary.
This is an excellent opportunity for a motivated individual to join our dynamic team and contribute to our company's success.
**Key Responsibilities:**
* Provide exceptional customer service and support to clients
* Work closely with field sales team to provide customer inspiration, new customer acquisition, and long-term customer relationship management
* Handle customer enquiries, product consultation, order processing, complaints management, and customer data management
* Research projects, calculate quotations, and support the implementation of construction projects
**Requirements:**
* Commercial apprenticeship or equivalent qualification
* Professional experience in customer service, preferably in a manufacturing company
* Sociable, empathetic, solution-focused, and excellent communication skills
* Fluency in Dutch/Flemish and good French skills; English is a must
* Proficiency in MS Office, SAP, and CRM systems
**Benefits:**
* An open working atmosphere and respectful co-operation
* Flexible working hours, laptop, and company phone
* Secure workplace in a family-run company
* Professional development opportunities, including language courses and specialized training
* Organizational opportunities for freedom and personal responsibility
* Good induction at the company, including mentorship
* Employee discounts
* Responsibility towards the environment