PpAre you passionate about optimizing banking operations while ensuring top‑notch customer service? Do you thrive on leading transformative projects and staying ahead in the realm of banking technology? Join BDO as a Manager Daily Banking where you'll play a pivotal role in enhancing back‑office operations, improving customer onboarding experiences, and driving digital innovation. At BDO, we foster a culture of expertise, warmth, and hands‑on pragmatism. /p h3What will you be doing? /h3 pAs a Manager Daily Banking at BDO, you'll play a pivotal role in shaping the future of banking operations. You'll have the opportunity to lead transformative projects and drive innovation while ensuring the highest standards of customer service. Your expertise will be instrumental in optimizing back‑office operations, streamlining customer onboarding experiences, and implementing cutting‑edge technologies to stay ahead of the curve. /p pSome of the exciting responsibilities you'll undertake include: /p ul libOptimizing back‑office operations: /b Streamlining processes to improve efficiency and customer satisfaction. /li libEnhancing customer onboarding journeys: /b Incorporating AML ESG criteria to ensure seamless onboarding experiences. /li libStreamlining new product acquisition processes: /b Simplifying account opening and card creation procedures. /li libImproving customer support processes: /b Enhancing support services to meet evolving customer needs. /li libDriving digital transformation: /b Leveraging new technologies for eID verification, digital identity wallets, and authentication. /li libLeading projects and change management activities: /b Guiding successful transformations and mentoring junior consultants. /li libProactively seeking new clients and projects: /b Collaborating with clients and participating in the sales process to expand our footprint in the market. /li /ul h3What do you bring to the table? /h3 pWe're seeking candidates who: /p ul liHave b5 to 8 years /b of relevant experience in banking, consulting, or a related industry. /li liPossess strong knowledge and experience in customer servicing, back‑office operations, and customer on offboarding. /li liHave experience with preparing implementing near‑ offshoring strategies. /li liDemonstrate expertise in electronic identification authentication (e.g., ItsMe, eIDAS). /li liUnderstand the impact of ESG on customer relations and can conduct gap analyses for regulatory compliance. /li liExcel in analytical, problem‑solving, and communication skills. /li liExhibit strong leadership and project management capabilities. /li liAre fluent in Dutch or French as a native language, with very good proficiency in the other and fluency in English. /li liHave experience in opening conversations with clients on new project opportunities and coordinating large RFPs. /li liCan support and guide less experienced colleagues during projects. /li /ul h3What do we bring to the table? /h3 pAccording to our own colleagues, it’s got something to do with the great team spirit and atmosphere within our organisation and the focus on their wellbeing… But hey, just take a look for yourself at what we got to offer /p ul libCulture: /b you will join a team of experts who encourage respect, diversity and teamwork /li libDevelopment: /b you decide the direction of your career, and we support you where necessary. /li libImpact: /b from day 1 you will be given responsibility, with support from your team. /li libGrowth: /b you get access to a whole range of training courses through our BDO Academy. /li libNetwork: /b you can work on different projects and clients, across business practices. /li libFlexibility: /b you choose where you work with flexible working hours. /li libWellbeing: /b your physical and mental health is important to us. /li libProximity: /b you work in an open culture, so feel free to speak to anyone, at any level. /li libSalary: /b you receive a competitive salary package with interesting benefits. /li libSustainability: /b you work within a company with an integrated sustainability policy. /li /ul pReady to make your career count at BDO? Apply now and join us in growing together! /p /p #J-18808-Ljbffr