Logistics at full potential!
Experience Business Support Manager required for our growing site in Mechelen.
You will be the link between our customer, customer service, GXO operations, and internal teams with a clear focus on quality, customer service and leadership,
You will ensure that processes and systems run smoothly, set up improvement projects to continuously optimize our services.
Monday – Friday flexible daytime working hours between 7am – 6pm
* Based at our growing food site in Mechelen
* Fluent in English and Dutch would be advantageous
Your role as a Business Support Manager:
* You will be the central point of contact for our customer
* Lead a team of 3 direct reports including Business Support Supervisor, Site Engineer and WMS Key User, and 6 indirect employees who report into the supervisor, ensuring a motivating working atmosphere
* Initiate and lead continuous improvement initiatives to structurally improve processes
* In close cooperation with the operations manager, you will support operational issues, perform root cause analyses and implement sustainable solutions
* Support team to improve reporting, KPI’s, optimize our WMS system and provide support to key user
* Manage your projects with multidisciplinary teams (IT, Operations, Business)
* You make daily operational decisions in consultation with the Site Manager and Operations Manager.
What you need to succeed at GXO
* A Bachelor's or master’s degree in Logistics, Supply Chain Management or an equivalent field alternatively experience within the role
* Previous experience in Logistics/Distribution/Production or similar warehouse environment is required
* Experience in leading a team
* Fluent in English, good knowledge of Dutch is a plus
* A proactive, hands-on working style and the ability to support teams effectively
* Self-starting ability: you take initiative and work independently to achieve goals
* Excellent communication skills and the talent to strengthen relationships, both internally and externally
* Experience with WMS systems and process optimization is a plus; affinity with IT is essential including Excel and Power BI
We offer you.
Competitive salary with attractive fringe benefits including company car
* Multicultural team with an informal corporate culture with regular team activities
* Space to really shape your leadership and improvement projects