📢 Hiring: Senior ServiceNow Technical Consultant (CSM Focused) – Dutch-speaking – Brussels, Hybrid
We are currently seeking a Senior Technical ServiceNow Consultant with deep expertise in Customer Service Management (CSM) for a critical government project based in Brussels. You’ll play a leading role in the migration and consolidation of two ServiceNow environments.
This is a highly visible role where you’ll support the Analysis & Design phase, co-lead workshops, contribute to technical design, and help steer the technical delivery alongside a Senior Business Analyst and Architect.
🔧 Key Focus Areas:
* Customer Service Management (CSM) – most critical requirement
* ITSM – Incident Management, Interactions, Archive
* Knowledge Management – migration of knowledge base using out-of-the-box KM processes
* Data segregation & integrations between environments
âś… Requirements:
* Strong hands-on experience with ServiceNow, especially in CSM
* Proven track record in technical consulting and solution design
* Comfortable working with business stakeholders during workshops and design sessions
* Fluent in Dutch (required for government engagement)
* Onsite presence 2 days/week in Brussels
* Available to start from October 21st onwards
📆 Contract Overview:
* Initial 3-month contract with definite extensions
* Single-stage interview process
* Quick onboarding