CTG IT solutions is an IT services company dedicated to european institutions. we are currently hiring an IT support specialist to join a prestigious european institution in luxembourg.
Your missions
To provide and support technical assistance related to the computers systems provided by the EP and standard applications (Microsoft, Adobe and others)
Create users and manage their rights
To handle the call centre and generic mailbox of the Helpdesk, through which, assistance and support is provided for the applications of DG Pers and their interfaces (Streamline, People, Erapnot, Streamline-Assmal, EU-Login, Codict, Arpege, Gap)
To permanently ensure the continuity of an optimal use, not only of the client supported applications but all other products or systems which are related
Support end users on the usage of IT applications under the responsibility of DG Personnel IT unit (Streamline, Erapnot, People, MS Access solutions)
To actively and proactively contribute to reduce the amount of incidents related to the computer systems, especially client applications supported by the team, and their impact on the business
To help the users make the best use of the client supported applications by high standard quality training
To provide technical assistance to the end users by improving the use of the programs and computers systems provided by the client
Help end users with the usage and troubleshooting of standard applications
Help end users with the usage of Confluence and SharePoint
Update the knowledge base
Update or prepare user documentation
Participate to functional tests and testing applications before delivering new versions to users
To guarantee high standard of customer satisfaction
Provide 2nd level support in identifying and solving incidents and problems
Conduct technical evaluation of user´s needs
Resolve application related issues that affect users
Provide expert support on the specific applications
Escalate to 3rd line support
Your profile
You have minimum 3 years of IT experience
You have a fluent level in English and French (another European language is a plus)
You have previous experience in a similar position and are familiar with Windows/Linux and MS Office
You hold a good knowledge of Wiki, collaborative sites, and social networks
You have good IT skills
You have the ability to support users of Mobile devices
You are recognized for your excellent communication skills, your customer orientation, and your diplomacy
Our offer
Competitive salary package, with or without a company car
Personalized training programs and development plans to nurture your skills
5 additional vacation days
Regular team-building events, learning lunches, and fun activities
Extra-legal benefits (daily allowances, PC plan,...)
If you like multicultural teams and want to join a company with open communication, then apply right now !
Please note that a criminal record will be asked for this position.