Ppbpost strives to create an inclusive environment with challenging projects and inspiring collaborations. With our colleagues at the heart of our organisation, we believe in careers rather than jobs. As part of the international group bnode, bpost has transitioned from the Belgian postal operator to a regional and digital expert in parcel size logistics. With a focus on social and environmental sustainability, our people are the foundation of everything we do. We foster a culture that supports diversity, inclusion and career growth, ensuring that every team member has the opportunity to thrive and succeed /p h3What will you do? /h3 pWe are looking for an experienced bCRM Solution Architect /b to design and evolve scalable, secure and high‑performing CRM solutions that enable a seamless, data‑driven customer experience across all channels. You will translate business and customer requirements into robust technical solutions, ensuring architectural consistency, integration quality and alignment with our digital strategy. /p h3Key Responsibilities /h3 ul liDesign scalable, secure and maintainable CRM solution architectures aligned with enterprise and digital objectives. /li liDefine and govern integration patterns between CRM and core systems (ERP, billing, logistics, digital channels, data platforms). /li liEnsure customer data consistency, integrity and GDPR compliance across systems. /li liProvide architectural guidance to delivery teams throughout analysis, design and implementation phases. /li liReview solution designs to ensure performance, resilience, scalability and long‑term maintainability. /li liFacilitate architecture reviews and design workshops with business, digital, customer care and IT stakeholders. /li liSupport incident resolution, performance optimisation and continuous improvement of CRM capabilities. /li liPromote modern architecture principles such as API‑first design, microservices and cloud‑native practices. /li /ul h3Who are you? /h3 h3Experience /h3 ul li10+ years in solution architecture, system design or enterprise application development. /li li3–5 years in a lead or solution architect role. /li liProven experience delivering enterprise CRM platforms (e.g. Salesforce, Microsoft Dynamics, SAP CX or similar). /li /ul h3Technical Skills /h3 ul liStrong knowledge of cloud platforms (AWS, Azure). /li liExperience with API‑driven integration, event‑driven architecture or service‑oriented design. /li liSolid understanding of customer data models, integration architecture and enterprise system landscapes. /li /ul h3Soft Skills /h3 ul liStrong communicator able to bridge business and IT. /li liStructured, analytical and solution‑oriented thinker. /li liCollaborative mindset with a clear customer focus. /li /ul h3What do we offer? /h3 ul liCompetitive monthly salary /li liMeal vouchers /li liHospitalization, group and disability insurances /li liPhone subscription and company car /li li20 statutory leave days and 7 additional extralegal days /li liEnd‑of‑year and performance‑based bonus /li liBenefits from more than 100 bpost partners /li /ul /p #J-18808-Ljbffr