About the Role
We are seeking a detail-oriented and collaborative professional to join the Agency Experience and Technology Team. This role supports key systems and initiatives that enhance the agent experience, including agent email provisioning, record retrievals, agent texting support, and APEX (agency CRM).
Acting as a liaison between Business and IT, you will help translate business needs into effective technology solutions while contributing to process improvements, system enhancements, and operational efficiency.
What You’ll Do
* Serve as a liaison between Business and IT to deliver solutions that meet organizational needs.
* Support systems and initiatives such as agent email provisioning, record retrievals, agent texting, and APEX (agency CRM).
* Gather, analyze, and document business and functional requirements.
* Assist in business case development, including cost-benefit analysis, risk assessment, and project scope definition.
* Perform impact analysis and support effort and cost estimation.
* Contribute to user acceptance testing (UAT), implementation, and training activities.
* Develop process maps, functional specifications, and preliminary systems design documentation.
* Collaborate with stakeholders and Agile teams to prioritize and deliver capabilities.
* Conduct quality reviews on project deliverables and support continuous improvement initiatives.
* Research and investigate system issues, compliance requests, and technical requirements.
Experience
* 3+ years of experience
* 1–3 years of relevant experience in business analysis, technology support, or a related field.
* Knowledge in Insurance is a plus
* Bachelors Degree
* User Acceptance Testing (UAT).
* Agile methodology.
* Process mapping and impact analysis.
* Strong analytical and problem-solving abilities.
* Effective communication and stakeholder collaboration.
Competitive compensation and benefits package:
1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development
Note: Benefits differ based on employee level.
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