Role : ServiceNow Engineer
Location: Brussels, Belgium
Work Mode : Employees work in a hybrid mode
Employment Type: Full-time
JOB DESCRIPTION
As a ServiceNow Support Engineer, you will:
Provide end-to-end support and maintenance for the ServiceNow HAM module
Identify and resolve technical bugs, integration errors and troubleshoot
Bridge the gap between business needs and technical execution
Monitor and audit the Asset-CI synchronization to ensure the CMDB remains accurate and reliable.
Recommend and implement minor enhancements to HAM dashboards, reports, and stockroom triggers.
Create user documentation, training materials, and knowledge base articles
QUALIFICATIONS
What would make you a fit for the role:
Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, with a minimum of 5 years of relevant professional experience.
Excellent command of English, both written and spoken.
ITIL Foundation certification with solid knowledge and practical experience of ITIL processes and service management practices.
ServiceNow Certified System Administrator (CSA) AND ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) certification are required.
Proven experience with ServiceNow ITSM and Hardware Asset Management (HAM) solutions.
Hands-on experience supporting or implementing the ServiceNow HAM Professional module.
Strong understanding of ServiceNow fundamentals, including UI Actions, Business Rules, Client Scripts, and platform configuration.
Familiarity with hardware discovery and asset management tools, including their integration with the ServiceNow environment.
What could be an asset:
Strong knowledge of ServiceNow products and modules, including ITSM, CSM, HRSD, and SPM; related certifications are considered an asset.
Completion of ServiceNow training in scripting, application development, and platform customization.
Experience working with web services and integrations using REST, SOAP, and XML technologies