Adhese builds smart adtech solutions for a cookieless future from its offices near Ghent (Belgium) and Wroclaw (Poland). The adhese platform enables media owners to monetize their media inventory and first-party data, and facilitates advertisers to reach their audiences efficiently in a simple way.
The company is growing steadily and is seeking to strengthen its international Commercial team with an experienced AdTech professional with strong customer relationship building skills.
Your Impact
As a Customer Success Manager, you own the relationship with our customers from the moment the contract is signed. Your primary mission is two-fold: to ensure a successful onboarding and to maximize long-term customer value, retention and growth.
Key Responsibilities
* Strategic Partnership & Relationship Management: Act as the trusted advisor and primary point of contact for our customers, guiding them on the most efficient and strategic use of Adhese solutions to achieve their advertising objectives.
* Onboarding & Business Alignment: Lead the functional setup during the onboarding phase, translating the customer's business structure and needs into the optimal Adhese configuration. Provide the functional blueprint for the technical implementation team.
* Retention & Customer Health: Proactively monitor customer health across commercial and operational dimensions, owning renewal readiness for your portfolio. Coordinate mitigation plans to protect and grow the account and ensure timely contract renewals.
* Commercial Growth: Systematically identify, qualify, and document opportunities for value expansion (Cross-/Upsell) through new modules, formats, or services. Collaborate closely with the Sales team to progress and ensure these opportunities translate into realized customer value.
* Account Governance: Lead the account planning process for strategic accounts, maintaining a clear account plan and joint success plan to align customer objectives with Adhese capabilities and resources.
* Internal Collaboration: Orchestrate internal stakeholders (Sales, Product, Support & Integration, Marketing) to ensure coherent execution of the account plan and provide vital customer/market feedback to the Product team.
What You Bring
Hard Skills
* Deep AdTech & Programmatic Advertising Knowledge: You must be fluent in the ecosystem (SSP, DSP, Ad Servers), key metrics (CPM, CPC, VTR, etc.) and inventory management to speak the customer's language.
* Project-based Approach: Proven ability to structure and monitor complex projects, managing expectations between internal and external teams.
* Consultative Skills: Ability to analyse customer queries and translate them into concrete, effective software configuration solutions.
Soft Skills
* Commercial Acumen: Proactive in identifying and presenting revenue-growth opportunities in a consultative manner.
* Communicative & Empathetic: You can clearly explain complex matters and seamlessly switch between strategic and operational levels.
* Problem-Solving & Creativity: A solution-oriented mindset, able to find creative setups for non-standard business cases.
* Team Player: Excellent collaboration skills with diverse internal and external stakeholders.
What We Offer
* Reporting: Report directly to the Chief Commercial Officer (CCO).
* Impact on Practice: Take the opportunity to shape an international Customer Success practice based on industry best practices, influencing how we engage, retain and grow our customer base.
* Collaboration: Work closely with internal and customer teams including Sales, Marketing, Product, Support & Integration and Operations.
* Long-term engagement: Benefit from an open-ended assignment with a competitive day rate in line with your expertise level.
Ready to drive our Customer Success and be a Strategic Partner in the dynamic AdTech world?
Apply now!