Job Title: Customer Experience Leader
We are seeking a seasoned professional to lead our customer service efforts globally. This role will be responsible for driving excellence in customer experience across all operations, ensuring seamless communication and alignment with regional sales teams.
1. Develop and implement strategies to improve customer service performance, foster consistent standards and best practices worldwide.
This leader will also oversee the implementation of modern tools and technologies for efficient, effective communication with customers. They will drive the adoption of new digital solutions within customer service, further automating Order-to-Cash flows and harmonizing processes across regions.
1. Broaden automation capabilities through data extraction and reporting.
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