Senior IT Process Manager (IT Asset Management)
Location: Ghent: Hybrid
Overview
We are looking for an experienced Senior IT Process Manager to strengthen and evolve our IT Asset Management capability. In this role, you'll drive process optimisation and maturity by analysing requirements, identifying gaps, and working with cross-functional teams to design and implement efficient, compliant-by-design processes.
You will act as a key bridge between IT and business stakeholders, supporting the delivery of new capabilities through structured process design, documentation, and change initiatives.
Key Responsibilities
Analyse existing processes and guide stakeholders towards more efficient and automated workflows (compliant by design)
Facilitate workshops to capture requirements, align stakeholders, and drive process improvements
Design and document process flows (e.g., in Visio) and ensure traceability of decisions and actions
Maintain clear, up-to-date process documentation (e.g., in Jira and Confluence)
Gather feedback and ensure continuous improvement across processes
Support problem-solving initiatives with a strong focus on end-to-end process integrity
Perform root cause analysis and propose corrective actions where issues occur
Coordinate with other IT Process Managers to ensure standardisation and integration across related processes (e.g., incident, change, request management)
Contribute to change management activities and support adoption of new processes/features
Work closely with Product Owners and stakeholders to translate business needs into structured process solutions
Tools & Platforms
Required / Frequently Used
Jira & Confluence (documentation and collaboration)
Office 365
Visio (process mapping)
Nice To Have
ITSM / asset management platforms (e.g., ServiceNow)
Governance and compliance tooling (tooling exposure is a plus)
Required Experience & Skills
5+ years of experience as a Process Manager within IT Asset Management (or closely related IT process domains)
Strong analytical mindset with excellent conceptual and critical thinking skills
Proven ability to lead stakeholders through process change and improvement
Strong documentation discipline and attention to detail
Comfortable operating independently, managing priorities, and delivering results
Strong decision-making and "make it happen" attitude
Quality-driven and punctual with high standards for delivery
Soft Skills & Competencies
Collaboration and stakeholder management
Structured communication and facilitation skills
Flexible mindset, open to challenges and continuous improvement
Process- and results-driven
Eager to learn and able to quickly familiarise yourself with new content
Able to translate complex topics into clear and simple messages
Languages
Professional proficiency in Dutch and English (spoken and written)
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