Job TitleCustomer Satisfaction Leader – FR / NL / EN – ALTEN Belgium
The PositionAs part of our continuous growth, we are looking for a Customer Satisfaction Leader to join our teams and work on client projects in Belgium, in a multisite environment.As a Customer Satisfaction Leader, you drive customer-centric excellence across critical programs. You act as the voice of the customer internally, structure account teams, anticipate risks, and orchestrate cross-functional actions to sustainably improve customer experience, satisfaction, and loyalty.As a Customer Satisfaction Leader, your main responsibilities will include:Drive a "One Team" approach to ensure a unified and consistent voice toward the customerDevelop and maintain customer synthesis materials (value drivers, culture, irritants, decision-making processes, ambitions)Enable early engagement with account teams to co-construct solutions and secure alignment between value and expectationsStructure and orchestrate account teams by including all required functions (engineering, procurement, support, etc.)Lead transversal coordination to address customer pain points, escalate topics, and accelerate decisions through governance bodiesAnticipate needs and reduce misalignment risks (value analysis, negotiation strategy, pricing alignment with value perception)Capitalize on lessons learned (post-mortems) to improve customer operational and business understandingDefine, track and analyze customer satisfaction indicators (trends, irritants, feedback) and deliver structured reportingPromote customer-centric practices and raise awareness on VoC / service excellence approachesPropose structural improvements (processes, governance, tooling) to better serve customersAdapt priorities based on customer evolution, market shifts, and internal context
Your ProfileHigher degree in business, engineering, project management or equivalentMinimum 5 years of experience in customer success, account management, or program leadership (preferably in defense, aerospace, or high-tech industries)Proven experience in cross-functional collaboration (engineering, sales, supply chain, procurement, support)Experience with customer satisfaction frameworks, Voice of Customer (VoC) programs, or service excellence initiativesStrong collaborative leadership and ability to influence without direct authorityExcellent communication, structuring and prioritization skillsProactive and results-oriented mindsetLanguages: fluent in English, French and Dutch
Working ConditionsPermanent contract with an attractive salary packageCompany car with fuel cardRepresentation feesMeal vouchersMobile phone subscriptionGroup insurance & healthcare insurancePossibility of remote work20 legal vacation days + 12 compensatory days
What We OfferAccess to exciting projects in key sectors: Transport, Energy, Automotive, Telecom, Finance, Defense and AerospaceA diverse client base: collaborations with both large corporations and smaller dynamic companies across BelgiumA real career development plan: continuous training, coaching, daily knowledge sharingAn innovative and collaborative environment
About ALTENALTEN is a world leader in engineering and technology consulting, with over 57,000 employees in more than 30 countries. We support major companies in their innovation, R&D, and digital transformation projects across sectors such as automotive, aerospace, defense, energy, finance, life sciences, and telecommunications.Present in Belgium for over 25 years, ALTEN Belgium operates from its offices in Brussels and Antwerp. With a team of 700 consultants, ALTEN Belgium offers a wide range of expertise across Engineering, Life Sciences, and IT fields. From Automotive to Railway, and Medtech to Agrifood, our experts deploy their knowledge to provide innovative solutions in a dynamic and forward-thinking environment.
Ready for a new challenge?Apply now and take part in innovative and impactful projects at ALTEN Belgium .