Business Development Manager – Station Manager Cargo ServicesLocation: Brussels, On-siteReporting to: Country Managing DirectorAbout SwissportWe are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.Job OverviewStation Manager Cargo is responsible for overall station performance, combining leadership skills, commercial acumen and the ability to coordinate the support functions that enable Cargo unit to perform. The outcome of your efforts should be a smooth operation that achieves defined productivity levels.You are the highest local escalation point for customers and other local stakeholders for operational issues. At the same time, you will maintain a longer term, strategic perspective on station performance and needs. You are the first touchpoint for Country MD, cluster heads, and global / cluster support functions on cargo-related questions.Main ResponsibilitiesOperational responsibilityAccountable for all aspects of operational execution at the station level Cargo Business lineEnsures station operational and financial performance as measured by the relevant KPIs is in line with or exceeds cluster / sub-cluster strategy and objectivesAccountable for safety in the station; embed QHSE culture in operations in alignment with Cluster, enforces QHSE inspections and audits as required, lead and facilitate investigations, put in place corrective measuresImplements policies, procedures, and standards from Group / Region, including QHSE, Training and GSE and ensures compliance; identify opportunities for ops. efficiency & process improvementMaintains a wider time horizon lens (12 – 18 months) on station strategy and provides input on budget or forecasting processesLeadership responsibilityEnsures frontline leadership is effective and capable to perform all responsibilities at their levelEnsures retention of key talent in the organizationResponsible for articulating and approving recruitment & training needs in collaboration of Rostering Support, Planning CoE and Training academyServe as direct line manager for BLLsResponsible for active Labour Relation management at station level in coordination with HR BPCommercial responsibilityBuilds and maintains customer relationships at the local level, as well as with local stakeholders such as airports, proactively managing questions or complaintsMeet with customers on a regular basis to get feedback and monitor satisfaction levelsFocuses on continuous improvement of quality / productivity and customer retentionHas an entrepreneurial mindset in scoping for future opportunities at the station in coordination with Cluster CommercialPossesses good financial understanding of the P&L; Monitors and analyzes the P&L statements for any variances and take appropriate actionProvide inputs around local complexities for RFPsSupport functions responsibilityWith support from Business Line Leads and Duty Managers, refines and signs off on centrally provided resource plans based on latest customer schedules, changes in employee availability, or other related events, in order to ensure ability to meet operational targetsManage contracted services providers (security, cleaning, porters, staff transport, drivers) to ensure that Swissport standards are upheld and that performance is in line with Standard Level AgreementsClosely engage with all CoE functions to ensure support services are provided to the stationSupport preparation of country-level regulatory and financial reporting where required together with the country finance team (especially for Country HQs)QualificationsUniversity degree or equivalent, advanced degree in related field or professional certifications are advantageousExperienceAt least 10 years' experience in aviation management, majority of years managing cargo businessA minimum of 3 years' experience with significant P&L accountability and leadership of large teamsSkills & CompetenciesDemonstrate business acumen, analyzing key performance indicators and focusing on customerDisplay agility, lead and facilitate changeExcellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performanceStrong managerial, strategic and organizational skillsAbility to motivate teams to deliver high quality standardsAbility to establish and maintain positive, professional, internal and external work relationships with all stakeholders and interest groupsExcellent English, Dutch and French communication skills and ability to communicate and motivate at all levelsA sense of urgency and a passion for improving the delivery of services with a commitment to continuous improvementPersonal and professional integrity of the highest level