Road Feeder Services Coordinator - Liège (LLG)
We are searching for an experienced Road Feeder Services Coordinator - Liège (LLG) at our MSC Service Center Belgium - Antwerp facility.
Primary Duties and Responsibilities:
The Road Feeder Services (RFS) Coordinator is responsible for planning, monitoring, and supervising the day-to-daytrucking and handling processes. This role ensures that results and performance align with set SLA and MSC AirCargo goals, acting as the first point of contact for any deviations or irregularities.
Operational Coordination
1. Manage trucking operations and provide daily support to the MSC Air Cargo team.
2. Set-up of new RFS route and stations in cooperation with the regional management.
3. Coordinate Ad-Hoc requests and plan transports accordingly.
4. Conduct performance meetings with Trucking and Handling providers.
5. Monitor the performance of providers according to set KPI’s and initiate countermeasures if necessary.
6. Review and approve invoices supplier invoices.
7. Follow up on the return of ULDs and equipment from offline handling stations and DDX customers.
8. Perform duties related to trucking pre-claims according to MSC Air Cargo standards.
9. Evaluate and escalate severe deviations in day-to-day business performance.
Coordination and Support
10. Help and support other departments to achieve set expectations and goals.
11. Plan transit shipments from import flights with regional operations teams.
12. Supervise and control the performance of offline handling agents.
13. Coordinate export drop stations and arrange export transports and direct customer pickups.
14. Ensure seamless communication and collaboration across departments.
Performance Monitoring
15. Take overall responsibility for the daily RFS operations.
16. Review and measure operational performance against objectives continuously.
17. Control, measure, and report on trucking issues and development plans.
18. Ensure and manage agreed standards by providing clear guidelines and performance expectations.
19. Create overviews, statistics, and reports to control performance and expenses of trucking services.
Required Qualifications:
20. Extensive knowledge and experience in road feeder services and logistics.
21. Strong independent working capability and innovative thinking.
22. Excellent communication and interpersonal skills.
23. Proficiency in transport planning and coordination
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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