Senior Growth Operations Analyst – Afirmativa para pessoas Negras
Sao Paulo - Brazil
Operations & Strategy - Food Regular
About the company
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don’t even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
About the team/role
At 99, we’re reimagining logistics in Brazil — and B2C is at the center of this transformation. As a Senior Growth Operations Analyst, you’ll be a key partner in unlocking these growth opportunities.
In this role, you'll be...
* Managing Key Account performance: Closely monitoring operations, leading client meetings, and presenting numbers, results, and action plans strategically.
* Process Mapping & Continuous Improvement: Diving deep into the client’s operations to map their end-to-end processes and applying continuous improvement concepts to identify bottlenecks, optimize workflows, and elevate our partners’ experience.
* Driving growth strategy: Performing advanced analyses to identify key levers within the B2C vertical and taking ownership of high-impact projects.
* Turning data and field experience into action: Generating deep insights from data, research, and frequent operational field visits, connecting real-world scenarios with business decisions.
* Cross-functional & Stakeholder collaborator: Partnering seamlessly with external clients and internal teams (Product, Sales, Marketing) to ensure initiative success.
* Building business cases: Developing robust models and tracking the performance of new programs to ensure scalability.
* A mentor and leader: Scaling our team’s excellence by mentoring junior analysts and sharing best practices.
We're eager to be in touch because you have...
* 4+ years of experience in Growth, Ops, Analytics, Consulting, or related fields.
* Strong communication and relationship-building skills: the ability to translate complex data into actionable strategic recommendations for KAs and leadership.
* Process Vision: Experience with end-to-end process mapping and the application of continuous improvement methodologies.
* A highly strategic and hands-on mindset: capable of shifting seamlessly from technical analysis (Excel/SQL) to real-world market execution.
* Natural curiosity and a willingness to conduct field visits and operational research.
* Technical proficiency in SQL or BI tools (Tableau, Power BI, Looker).
* English: Advanced level to consume materials and participate in internal meetings.
* Previous experience in e-commerce, logistics or marketplaces.
You'll love working at DiDi because...
* We create valuable user experiences, constantly innovating to deliver safe, pleasant, and efficient services.
* We are data-driven, making informed decisions by analyzing key metrics.
* Success is a team sport; collaboration, candor, and execution excellence guide us.
* Integrity is at the core of our business.
* We continuously strive to learn, grow, and improve beyond our comfort zones.
* Diversity and inclusion are foundational values; we respect and celebrate differences.
Diversity & Inclusion
Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are. We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership, and identity groups – 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, and there remains a long road ahead. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).
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