Contracting – Brabant Wallon Within the scope of you responsibilities you will ensure that the company products will be delivered to our Customers on time in efficient way and right quantities, following defined compliance standards and agreed procedures. In order to deliver you should be able to: Manage ordering process and coordinate transport activities related to the commercial products including transport planning, shipping documentation and customs declaration. Act as a unique point of contact for a high-quality customer experience for the company Markets and ultimately the patients Build a strong relationship with local Supply Chain managers, Be active and manage Markets queries by taking ownership/responsibility and liaising with the different internal departments, if necessary, Be proactive in identifying their needs and potential problems to continuously improve collaboration and provide the best possible service. Collaborate with applicable stakeholders internally and externally: planning, commercial, finance, QA, master data, transport carriers, warehouse operators… Tasks and activities: Follow up on low cover items and proactively co-ordinate with Planning to ensure timely delivery of products, Act as intermediary between the company Markets and supplying sites, Monitor daily open stock transfer orders for the company Markets Analyze latest market/country information to understand mid and long-term supply requirements, Create deliveries (upon shipping schedule in place) and daily follow-up on shipments, Organization of transports and preparation of necessary documentation related to shipments, organized in accordance with the specific instructions of each customer, packaging site and inter-company customer including hazardous goods requirements when applicable. Choose optimal mode of transport based on customer's request and list of validated vendors, Control transportation costs against agreed rate cards and spot quotations when required, Co-operation with external/internal WHs for the control and monitoring of receiving, storage and order preparation operations, including the management of Idocs related to these activities. Provide local Supply Chain managers with regular updates on their coming replenishments, Address complaints to appropriate departments in charge and follow up if necessary, Handle returns from the company Markets to supplying sites, Execute contractual reconciliations or price transfers, Issue Credit/Debit Notes where applicable, Maintain client working instructions in Global Customer Service database & commercial client files in SAP for the company Markets, Contribute in launch preparation for individual portfolios, Participation in operational meetings within GL Calculation and monitoring of KPIs followed during Tier meetings Maintain proper and accurate Pre-Shipment and Post-shipment Administration Management and follow-up of each customer's specific logistic instructions via customer file Knowledge of relevant SOPs and supporting systems (eg. ColdStream, Trackwise, Qlik) Lead the governance and monitoring of KPI's across various aspects of our supply chain. This includes overseeing the performance of: Internal Warehouses,3PL Warehouses, Carriers. Own and drive quality event, investigation, CAPA in our QMS. Be part of various continuous improvement project. 2 years' experience in Supply Pharma experience is not mandatory, but familiarity with temperature-controlled logistics (e.g., food industry) is a plus. Fluency in French & English Strong sense of responsibility and autonomy. Experience with SAP is a big asset. Comfortable with logistics coordination and stakeholder communication. Familiarity with GDP/GMP standards. Prior use of tools like ColdStream, Trackwise, or Qlik. Experience with KPI monitoring and continuous improvement projects. Jefferson Wells offers you a permanent contract as consultant with an attractive salary package and will give you access to trainings in technical matters and soft skills. We will be your career partner for each step along the way. You're interested in this job? We kindly invite you to apply or send me your CV, lena.palmeri@jeffersonwells.be Trackwise, Storage, Governance, Highly responsible, Delivery of Product, Intercompany, Delivery, Shipping, 3PL, Supply chain, Transport, Prepare orders, SAP, Logistics, Investigations, Qlik, Planning, Coordination, Organization Skills, Proactivity, Database, Calculation, Operations, Taking Ownership, Quality assurance, Time-efficient, Regular Updates, Vendors, Logistics, Issue Management, Customer Requests, Shipping Documents, Customer Service, Administration, GMP, Documentation, KPI, Food industry, Shipment, Customer Experience, Master Data, Handling Returns, Transport, Client Files, Company Products, Asset, Storage, Finance, Transfer, Use of tools, Coordination, Monitoring, Managing orders, ISA, VOS, Customs declaration, Market Management, Management, Transport planning, KPI, Point of contact, Service, Liasion duties, Packaging, Credit, CAPA, Quotation