Job Title: Technical Support Specialist
Description:
We are seeking a skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing hardware maintenance and support for desktops, laptops, and associated equipment.
Key Responsibilities:
* Provide multi-vendor hardware maintenance and support for desktops, laptops, and associated equipment.
* Perform software diagnosis and problem resolution on behalf of end users.
* Re-image end user devices, reinstall existing application software, install new software, and troubleshoot Commercial Off-The-Shelf (COTS), Operating System, and Desktop Configuration issues.
* Assist in implementing software corrective actions where the end user has been unsuccessful under the direction of the Service Desk.
* Obtain and relay information to a centralized support facility in cases where the end user lacks the technical knowledge to do so.
* Handle customer-specific asset management where applicable.
Installs, Moves, Adds, Changes, De-Installations (IMACD):
* IMACDs occur either as ad hoc requirements or as planned activities with associated SLAs.
* Unplanned or day-to-day IMACD activity is handled in the same manner as hardware maintenance or DSS dispatched support services.
* Products generally include desktop and laptop computers, printers, network devices, and associated peripherals.
Required Skills and Qualifications:
* Strong technical skills and experience in hardware maintenance and support.
* Excellent problem-solving and analytical skills.
* Ability to work independently and as part of a team.
* Effective communication and interpersonal skills.
Benefits:
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* A dynamic and supportive work environment.
Others:
Please note that this job description may not include all responsibilities or requirements that are an essential part of the role. We reserve the right to modify or add to this job description at any time without notice.