We’re looking for a Senior Business Analyst to join our Customer Interactions Cluster and support the GTMO squad in delivering ordering solutions within the Order-to-Cash (O2C) and Order-to-Activation (O2A) value streams. You will act as the bridge between business and technical teams, ensuring high-quality requirements and solutions in an Agile environment. Key Responsibilities Analyze, define, and prioritize business requirements Collaborate with development & QA teams (Agile / 3 Amigos) Validate functional & non-functional requirements Facilitate workshops and stakeholder alignment Create & maintain process mappings in ARIS Support demos and User Acceptance Testing (UAT) Contribute to continuous improvement within the squad Requirements 5–7+ years experience in Business Analysis Experience in Business Process Optimization SAP Workflow & SAP OTC experience ARIS or other process modeling tools Jira & Confluence Experience in Telecom Order-to-Cash / Order-to-Activation Fluent English and strong communication skills ⭐ Nice to Have Pega Workflow experience