* Be the lifeline for customers facing urgent travel or mobility issues.
* Join a established company known for excellence in service and customer care.
About Our Client
This organization is a well-established player in the insurance industry. It operates as a mid-sized company with a strong presence in Bruxelles, offering a stable and professional work environment.
Job Description
Tasks of a Front office operations assistant:
* Answer incoming calls from customers facing travel or vehicle-related emergencies
* Evaluate each case and identify the best course of action.
* Coordinate with external partners such as towing services or medical providers
* Follow up on cases until full resolution
* Keep customers informed and reassured throughout the process
* Handle administrative tasks related to assistance requests
The Successful Applicant
A successful Front Office Operations professional in Insurance should have:
* Strong communication skills in both English, French and Dutch
* Calm and solution-oriented under pressure
* Willing to work flexible hours
* Customer-focused with an people-first approach
* Experience in contact centers or assistance services is a plus
What's on Offer
Our Customer Offers You
* A fair and rewarding salary package
* Meal vouchers, eco cheques, and transport reimbursement
* A shift bonus and a 13th-month salary
* A permanent position in a professional and team-oriented environment
If you are ready to take on this Front Office Operations role in Bruxelles within the insurance industry, we encourage you to apply today
Contact: Jules Joukes
Quote job ref: JN