Your role and responsibilities
As a Customer Care Advisor, you are the contact point for customers and prospects from the designated region. Together with your colleagues, you ensure a further expansion of the customer portfolio in the Americas.
This will be a temporary position until the end of 2026.
Your job responsibilities are as follows:
1. You create offers and orders and follow these up actively: negotiating, arguing and promoting products.
2. You register and deal with complaints and provide a good follow-up.
3. You collaborate closely with the colleagues within your team.
4. You offer commercial support to the representatives.
5. You process replies from different departments within TVH and communicate these to the customer/prospect.
How to succeed / Your profile
6. You have a very good knowledge of English, French and Spanish (oral and written).
7. You are a team player and can work independently.
8. You have an organizational mindset and you think along.
9. You are very perseverant.
10. You are strong in follow-up and administration.
Working at TVH
11. An attractive salary package including meal vouchers and insurance benefits.
12. Flexible working hours, hybrid working options, and a strong focus on work-life balance.
13. 20 paid vacation days plus 12 additional ADV days.
14. A warm, open working atmosphere where people come first.
15. An inspiring “We Are One” mindset.
16. Strong commitment to both physical and mental well-being.
People Are at the Heart of What We Do
TVH is a global company with a family spirit, where people truly come first.
We value clarity, mutual respect, kindness, and open communication.
Our people are down-to-earth, easy to work with, and collaborative.
We embrace diversity and welcome new ideas.
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