Logistiek bediende home vacatures logistiek logistiek bediende international customer service representative - solutions team international customer service representative - solutions team. diegem, vlaams-brabant 1 dag geleden gepubliceerd sluit 24 september 2023 solliciteer jobdetails samenvatting diegem, vlaams-brabant tijdelijk 38 uren per week functiegroeplogistiek referentieDUORS-1490218 jobdetails Johnson & Johnson in Diegem searches a motivated Customer Service Representative to work in an international environment. Sounds nice? Please keep reading. - Single point of contact for a defined group of external and internal customers - Responsible for the recording, handling and finalization of customer inquiries, complaints and claims ...- Responsible for handling and processing returns, disputes and address book creations - Supports order management activities on occurrence - Responds to difficult customer queries - Investigates and resolves non-routine customer problems - Determines which complex issues need to be escalated - Verifies new accounts are set up correctly in database - Provides updates to customers on order status and/or problem resolutions - Solicits feedback regarding customer satisfaction - Reviews log of all calls, query details and responses - Ensures log is accurately filled out and that all queries have been answered accurately and efficiently - Prepares and distributes external and internal communication toon meer Johnson & Johnson in Diegem searches a motivated Customer Service Representative to work in an international environment. Sounds nice? Please keep reading. - Single point of contact for a defined group of external and internal customers - Responsible for the recording, handling and finalization of customer inquiries, complaints and claims - Responsible for handling and processing returns, disputes and address book creations - Supports order management activities on occurrence - Responds to difficult customer queries - Investigates and resolves non-routine customer problems - Determines which complex issues need to be escalated - Verifies new accounts are set up correctly in database - Provides updates to customers on order status and/or problem resolutions - Solicits feedback regarding customer satisfaction - Reviews log of all calls, query details and responses - Ensures log is accurately filled out and that all queries have been answered accurately and efficiently - Prepares and distributes external and internal communication ervaring 1-3 jaar taken Bestellingen opvolgenKlantencontactContact leveranciers jouw aanbod - Minimum Bachelor degree or equivalent by experience - Highly customer focused/oriented - Ability to manage difficult situations and the stress associated with them - Good operational and organizational skills - Strong analytical skills - Confident and influential communicator at customer, peer and management level - Sense of responsibility and integrity - You are structured and can work independently but also as a teamplayer - Ability to listen - You are a problem solver - You can work Accurate, Analytic and Balanced - Good knowledge of Dutch and French both written (mainly by mail) and spoken - Medium knowledge English - You have experience with ERP system - Knowledge of MS Excel. opleiding Professionele bachelor ons aanbod bedrijfsprofiel Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related products for the consumer, pharmaceutical and professional markets.Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related products for the consumer, pharmaceutical and professional markets.