Mission Overview:
This is a consultancy mission at a client site, where you will represent Keystone Solutions as a Senior Business Analyst – Facility Services. As a Keystone Solutions consultant, you will be engaged in dynamic projects within the Transformation Office, working on-site with the client while benefiting from the support and values of the Keystone Solutions team.
Mission Context:
The assignment is within the Transversal Capabilities & Functions department, which brings together business and IT professionals to deliver transversal IT products and services for HRM, web portals, facility, sourcing & procurement, legal, risk, communication systems, record keeping, connectivity, security, finance, and asset liability management-treasury systems. You will join the Facility & Purchase to Pay cluster, specifically supporting the Facility scope, collaborating with two squads dedicated to Facility Management.
Responsibilities:
* Gather, challenge, and consolidate the pain points and needs of a diverse set of internal and external stakeholders, gaining extensive expertise on the subject at hand.
* Collaborate closely with relevant experts to support and challenge them in defining the product concept, detailed processes, and conceptual and functional architecture.
* Define the acceptance criteria of Opuses and Features for which you are in the lead.
* Work in close collaboration with the (Cluster/Squad) Product Owner and development team during the refinement of Features to ensure all necessary information is available.
* Provide support during business and user testing and assist with the organization of User Acceptance Testing (UAT) where applicable.
* Continuously challenge and improve existing processes to increase customer experience, efficiency, and compliance with policies and regulations.
* Create and maintain sufficient documentation (simple, understandable, easy to consult) needed for uniform execution, incident resolution, and support.
* Apply profound knowledge of the Agile Way of Working, including refinement and delivery processes, QAP, and sprint ceremonies.
* Take responsibility for change management related to process implementation (training, workshops, communication, etc.).
Requirements:
* You speak Dutch and/or French and are fluent in English (working language).
* At least 5 years of relevant experience.
* Preferable experience with Archibus (FMIS).
* Preferable experience in Facility Management combined with financial insight.
* Preferable experience with the Agile Way of Working.
* Preferable experience using BPMN tools.
Soft Skills:
* Analytical mind and conceptual thinking.
* Structured approach.
* Solution-oriented mindset.
* Stakeholder management skills.
* Negotiation and persuasion abilities.
* Team player attitude.
* Openness to change.
* Ability to adapt communication to all types of audiences.
Work Environment:
* Expectation: minimum 50% on site, homeworking possible.
Why Join Keystone Solutions?
* Consultancy Nature: Embrace your identity as a consultant, working on-site and making a real impact in client environments.
* Dynamic Projects: Experience a wide variety of challenges across different client settings, ensuring no two days are the same.
* Turbo-Charged Learning: Accelerate your professional development and broaden your expertise through exposure to diverse projects and teams.
* Skyrocketing Ambition: Grow your career within a framework that values ambition and supports your progression.
* K-Stone Values: As a K-Stone, you bring our core values to every engagement, making a difference for clients and colleagues alike.
If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.