Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.
We are looking for experienced CRM professionals to join our growing team at different seniority levels — from CRM Manager to CRM Head. This is a unique opportunity to influence customer engagement strategy on a global scale and build best-in-class CRM processes across multiple products.
All the roles are on-site in Valencia.
We will be happy to relocate you!
Key Responsibilities:
* Define, implement, and continuously optimize CRM strategy across all communication channels (Email, SMS, push notifications, in-app, and onsite messaging).
* Own the customer lifecycle, ensuring effective onboarding, engagement, retention, reactivation, and churn prevention.
* Plan, execute, and evaluate CRM campaigns with a strong focus on personalization, segmentation, and measurable impact on ROI.
* Collaborate with cross-functional teams (content, design, product, analytics) to ensure campaigns are creative, data-driven, and aligned with business objectives.
* Monitor, analyze, and report on CRM KPIs such as CLV, retention, conversion, and churn; translate insights into actionable improvements.
* Ensure compliance with data privacy regulations and responsible gaming practices.
* Depending on seniority:
* CRM Manager – execute and optimize campaigns within the defined strategy.
* Lead CRM – take ownership of strategy development, testing new mechanics, and mentoring team members.
* Head of CRM – define global CRM vision, manage budgets and tools, build and lead a high-performing CRM team.
Requirements:
* 3+ years of CRM experience within iGaming or Betting.
* Proven track record of managing CRM campaigns end-to-end, with measurable business impact.
* Hands-on experience with leading CRM platforms (Braze, Optimove, Salesforce, or similar).
* Strong analytical skills, including segmentation, A/B testing, and campaign performance optimization.
* Excellent project management, communication, and collaboration skills.
* Fluent in English (additional languages are a plus).
* Proactive, adaptable, and comfortable working in a fast-paced, international environment.
Reshape marketing with us. Let’s work!