Key Responsibilities
* Deliver Level 1 and Level 2 IT support, managing incidents and service requests efficiently.
* Aim to resolve the majority of issues at first contact using remote tools or on-site support.
* Accurately log, track, update, and close tickets within the ITSM system.
* Configure and deploy end-user devices, including PCs, laptops, and peripherals; manage system imaging and software installations.
* Support IT projects by contributing to documentation, standard operating procedures, and solution design.
* Maintain accurate asset lifecycle records for IT equipment and technology components.
* Monitor emerging technologies and proactively recommend improvements to enhance IT services and user experience.
Candidate Profile
* Degree in IT Support, Computer Science, or a related field (or equivalent hands-on experience).
* Minimum of 5 years’ experience in a similar IT support role, preferably within an international environment.
* Fluent in French, with strong written and spoken English skills.
Technical Skills & Experience
Core Requirements:
* Microsoft 365 (Office 365) administration and support
* Windows 11 installation, configuration, and troubleshooting
* PC hardware, laptops, and peripheral devices
* IP telephony and corporate mobile device support
* Active Directory (user, group, computer, and GPO management)
* Entra ID (Azure AD) user and group management
* Microsoft 365 tools (Teams, SharePoint, OneDrive)
* Exchange (On-Premises and Online): mailbox management, distribution lists, shared mailboxes
* Atlassian tools (Jira, Confluence)
Nice to Have:
* PowerShell scripting
* Windows Server administration
* System Center Configuration Manager (SCCM)
* Basic networking knowledge (routers, switches)
* ITIL framework knowledge or certification