We’re seeking a skilled and customer-focused Field Service Engineer to join our dynamic team supporting the BeNeLux region. This remote-based role offers the opportunity to work hands-on with cutting-edge analytical instrumentation, delivering exceptional service and technical expertise to our valued clients.
You’ll play a key role in maintaining high-performance standards, ensuring customer satisfaction, and contributing to the overall success of our service operations. If you're passionate about science, technology, and solving problems in the field, this is your chance to make a real impact.
🔧 Key Responsibilities
* Perform installation, maintenance, repair, and validation of analytical instruments (AA, OES, ICP, ICP/MS) and related accessories.
* Deliver on-site user training and technical support to ensure optimal instrument performance.
* Collaborate with regional service teams to plan and execute service activities efficiently.
* Maintain accurate documentation, service reports, and inventory records in line with quality standards.
* Ensure all tools and test equipment are properly calibrated and maintained.
* Support international service requests when needed, upholding consistent service quality across regions.
* Align personal work practices with departmental goals and performance metrics.
🎯 What We’re Looking For
* Diploma or equivalent in Electronic/Electrical Engineering, Science, or a related technical discipline.
* Minimum 3 years of experience in a field service or technical support role.
* Valid driver’s license and willingness to travel across the BeNeLux region.
* Strong communication skills in English; Dutch and/or French proficiency is a plus.
* Professional, customer-oriented mindset with the ability to troubleshoot and resolve issues independently.
* Familiarity with quality systems and safety protocols.
🌟 Preferred Attributes
* Excellent interpersonal and influencing skills.
* Ability to convey technical information clearly to diverse audiences.
* Flexible, team-oriented approach with a commitment to continuous improvement.