Your Responsibilities
* Manage and grow your own customer portfolio
* Ensure customer satisfaction, retention, and long-term success
* Deliver software trainings, demos, and workshops on-site and online
* Support customers during onboarding, implementation, and go-live
* Listen to customer needs and translate them into clear solutions
* Act as first point of contact for questions, feedback, and change management
* Work closely with internal teams (Product, R&D, Support)
* Collect customer feedback and contribute to the continuous improvement of the software
* Adapt your communication and training style to different customer environments
The Ideal Candidate
* Holds a Master's degree (e.g. Law, Criminology, Political or Social Sciences, Public Management, Business, etc.)
* 0-7 years of experience - talent, motivation, and learning ability are more important than experience
* Strong analytical skills and structured way of thinking
* Enjoys presenting, training, and sharing knowledge
* Confident, social, professional, and customer-oriented
* Able to work autonomously and manage priorities
* Stress-resistant and comfortable in busy periods
* Assertive and persuasive when facing resistance to change
* Commercial awareness and solution-oriented mindset
* Fluent in Dutch, with good knowledge of French (English is a plus)
* Extensive training and onboarding program
* A competitive salary above market level
* Company car
* Laptop and smartphone
* Minimum 30 vacation days
* Group insurance, pension plan, and hospitalisation insurance
* Meal vouchers, eco-cheques, and cafeteria plan (e.g. bike leasing)
* Hybrid working & home-office budget
* A dynamic company culture with team buildings and social events
* A meaningful role contributing to the modernization of the public sector