Job Title: Customer Service Representative for Roadside Assistance
We are seeking a skilled and multilingual Customer Service Representative to join our team in Ghent. As a representative, you will provide exceptional service to customers with international breakdowns, ensuring their peace of mind and resolving issues efficiently.
Key Responsibilities:
* Support customers with international breakdowns, coordinating with dealers and communicating progress to customers.
* Work collaboratively with the dealer performing the repair, ensuring seamless communication and issue resolution.
* Apply creative and proactive problem-solving skills to support customers effectively.
Required Skills and Qualifications:
To excel in this role, you must possess excellent communication skills, be able to adapt your style to each customer, and demonstrate a customer-oriented approach. Additionally, you should be willing to continue learning and developing your skills, and be open to working in shifts to provide 24/7 service to our customers.
Benefits:
Our client offers a competitive salary, meal vouchers, transportation costs, shift allowance, and wellness services. You will also have the opportunity to grow within the company, work from home (up to 50% of the time), and enjoy an on-site restaurant. Furthermore, you will work in an international environment, surrounded by diverse colleagues and opportunities for professional growth.
Why Join Us?
At our company, we value teamwork, collaboration, and continuous learning. We strive to create a positive and supportive work environment, where employees feel valued and empowered to succeed. If you are passionate about delivering exceptional customer service, building strong relationships, and growing professionally, we encourage you to apply for this exciting opportunity.