PAs a strongCustomer Service Representative /strong, you will be an active member of the operations team and the direct point of contact for a variety of clients. Working closely with the transport planners, you will be fully dedicated to ensuring customer satisfaction. /pbr /pOur client is a leading international logistics service provider with operations across Europe. With decades of experience in the industry, the company specializes in transportation, warehousing, and supply chain solutions for a wide range of sectors, including automotive, aerospace, healthcare, and high-tech. /ppThey combine a strong fleet network with innovative technologies to deliver efficient, reliable, and customer-focused logistics services. Known for their flexibility and commitment to quality, they support both multinational corporations and local businesses in optimizing their supply chains. /pbr /pAs a strongCustomer Service Representative /strong, you will be an active member of the operations team and the direct point of contact for a variety of clients. Working closely with the transport planners, you will be fully dedicated to ensuring customer satisfaction. /ppstrong1. Customer Service Client Support /strong /pullipAct as the first point of contact for clients regarding orders and operational inquiries. /p /lilipSupport the order entry process by providing accurate information to ensure complete bookings. /p /lilipPrepare client reports, performance analyses, and gather information for review meetings. /p /lilipCommunicate proactively with clients about specific shipment details. /p /lilipAnalyze and resolve issues related to orders, delivery deadlines, conditions, and rates. /p /li /ulpstrong2. Customer Service Account Development /strong /pullipProactively contact clients to identify additional load opportunities or new business. /p /lilipTake responsibility for customer satisfaction and actively improve it where necessary. /p /lilipDevelop, strengthen, and maintain long-term relationships with clients. /p /lilipKeep transport records up to date to ensure timely invoicing. /p /li /ulbr /pWe are looking for a strongCustomer Service Representative /strong that : /p ullipMinimum 2 years of professional experience in the logistics sector, ideally in customer service or transport planning. /p /lilipExcellent communication skills in both English and French; knowledge of Dutch is a strong asset. /p /lilipWilling to work full-time with flexibility (shift rotation: mornings/evenings and occasional weekends). /p /lilipStrong knowledge and interest in automated planning systems and TMS (Transport Management Systems). /p /lilipA real team player, but also able to work independently when needed. /p /li /ul br /pOur client offers : /p ullipA full-time position. /p /lilipThe prospect of a permanent contract. /p /lilipOpportunities to prove yourself and develop professionally. /p /lilipA dynamic working environment with enthusiastic colleagues. /p /lilipAttractive working conditions (to be discussed). /p /li /ul br / Review Meetings, Order Entry, Provide information, Billing, Customer Service, Shipment, Delivery, Logistics Sector, Problem Management, TMS, Customer Experience, Communication, Transport, Asset, Planning system, Communication, VOS, Client Support, New Business, Customer Relations, Flexibility, Highly responsible, Operations, Transport planning, Point of contact, Account Development