We're looking for a Customer Care/Service Specialist B2B who thrives in a fast-paced, people-first environment. You'll be the voice of our brand, ensuring that every customer interaction-whether about an online order or an in-store visit-feels smooth, warm, and professional. Our client is a a fast-growing retail company that combines physical stores with a dynamic e-commerce platform across Belgium. We're looking for a Customer Care/Service Specialist B2B who thrives in a fast-paced, people-first environment. You'll be the voice of our brand, ensuring that every customer interaction-whether about an online order or an in-store visit-feels smooth, warm, and professional. Tasks: Assist customers across phone, email, social media, and chat with questions about orders, products, returns, and promotions Guide customers through their online journey and provide post-purchase support Coordinate closely with logistics, stores, and marketing to solve issues efficiently Handle complaints with empathy and a solution-oriented mindset Track common questions or issues to help us continuously improve our customer experience Represent the brand with enthusiasm, consistency, and care We are looking for a Customer Care/Service Specialist that : Fluent in Dutch and French (spoken & written); English is a nice plus Customer-obsessed, empathetic, and confident in written and spoken communication 2+ years of experience in customer care, retail, or e-commerce Digitally savvy - comfortable with CRM systems, email platforms, and online tools A team player who brings energy and calm Our client offers : Be part of a modern retail brand tha... Social media, Retail Sales, CRM systems, Logistics, Promotions, Coordination, Fast Pace, Customer Service, Platforms, Self-confidence, Communication, Customer Experience, Bilingual, B2B Marketing, Service, Solution Oriented, E-commerce, Marketing, Energy, Enthusiasm, Stress tolerance, Customer Service Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!
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