* REQ
* 27/01/2026
* Customer Journey
* Brussel, België
* ING Bank
A day in the life of a Senior Customer Journey Epert Tariffication and Billing
* Ensure an ecellent customer eperience for our customers. Have a deep understanding of all advanced needs of our business partners and translate these epectations towards a simple and transparent billing solution.
* Be the epert. In today's world, our business partners require tailored & fleible billing solutions. A close collaboration with stakeholders will ensure you will become the subject matter epert and drive the requested changes.
* You are in the driver seat of shaping the requirements. You have full autonomy and ownership to define the target solution.
* Work in an Agile way. You are the right hand of the Squad Master (PO) in the orchestration of the work of one or several squads to bring to production the features/journeys defined in the roadmap. You help prioritize the backlog of your squad, test (User Acceptance Testing), release, and manage the features coordinated or delivered by your squad.
* Lead by eample. You can navigate between the priorities assigned to the squad and delegate the tasks efficiently to the correct people.
How to succeed
We hire smart people like you for your potential. Our biggest epectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.
* Be proactive. you can lead initiatives and work autonomously.
E- cellent stakeholder management & communications skills: you manoeuvre easily through comple policies, processes, and people-related organizational dynamics across ING; you have the ability to bring people together to work towards the same purpose. And you are good at eplaining comple issues in an easy-to-understand way to get people on board.
* You can write clear business requirements and give functional requirements to the team in charge of making the developments.
* You are brave to challenge the status quo. Asking the right questions towards stakeholders to ensure the most effective & efficient solution is moving forward
* You are very knowledgeable in the world of payments. Concepts like SCT (inst), SDD, Statements, Billing & Tariffication, Card payments, PoS payments, wallets and subscriptions are well understood.
As a Senior Customer Journey Epert, you will have the opportunity to:
Take a role with high visibility and e
* posure
* Interact with many stakeholders and aspects of ING
* Put your analytical qualities to the test
* Be independent, while contributing to ING's strategic goals
The team
The Tariffication squad consists of a mi of Customer Journey Eperts, Technical Analysts and Developers and a mi of eperienced colleagues and professionals. The Tariffication squad is the owner of every billing event in ING Belgium and thus on the crossroad to change the lives of millions of users.
Would you like to get to know the department better? Book a coffee with the hiring manager, a team member, or the recruiter. In a second phase you could get to know the job content better via a My Job Your Job.
Would you like to get to know the department better? Book a coffee with the hiring manager, a team member, or the recruiter. In a second phase you could get to know the job content better via a My Job Your Job.
Your place of work
Eplore the area
Questions? Just ask
Izabela Szerszeń
Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.