WE ARE LOOKING FOR AN OPERATIONAL MANAGER (M/F/X)
IN OUR ZARA STORE IN ANTWERP REGION
MORE THAN FASHION – What You Can Expect From Us
At Inditex, we believe fashion is more than trends. We offer you a stimulating work environment where responsibility, growth and teamwork are at the heart of everything we do.
* Competitive salary complemented by additional benefits
* 25% staff discount across all Inditex brands in Belgium
* Exclusive benefits through our benefits platform
* Meal vouchers worth €8 per worked day
* Language support with access to The Language Hub
* Growth & development through internal promotion programs, e-learning and continuous training
* Social initiatives where you can actively contribute to social projects
* Internal connection via the INET app for news, updates and team communication
HOW WE IMAGINE YOU – What Sets You Apart
As an Operational Manager, you are highly organised, analytical and solution-oriented. You feel comfortable in a dynamic retail environment and are able to bring structure to complex operational processes.
You are a true people manager who recognises talent, motivates teams and supports their development. With a proactive mindset, you strive for continuous improvement and an efficient, safe and sustainable store operation.
Experience
* You have at least 1 year of relevant experience in retail, successfully managing operational processes and teams
DO SOMETHING AMAZING EVERY DAY – What you do every day
In this key role, you are responsible for all operational processes within the store, ensuring smooth, efficient and customer-focused operations.
Operations & Processes
* Organising and optimising deliveries, goods flows and stockroom processes
* Managing replenishment, inventories, destocking and online deliveries
* Coordinating the operational team on the sales floor and in the stockroom
* Optimising sales flows (fitting rooms, checkouts, customer & product journey)
* Analysing and resolving operational issues
* Implementing and following up on corporate standards, projects and sustainable measures
* Analysing KPIs, shrinkage and productivity and translating them into concrete actions
* Working with business applications such as OP, MicroStrategy, Power BI and Tills
People & Planning
* Planning and optimising daily and weekly schedules in collaboration with HR
* Coaching, training and developing employees and potential leaders
* Organising daily operational planning and task prioritisation
* Creating training materials for local and (inter)national training sessions
Product
* Prioritising the right product at the right moment
* Having insight into new collections and bestsellers
* Working closely with the commercial team to align priorities
Customer Experience
* Collaborating with the CX team to ensure an excellent customer experience
* Managing and supervising all customer journey touchpoints
* Analysing customer data and adapting processes to customer expectations
* Acting as a role model in Welcome & Approach for the entire team
Store & Compliance
* Ensuring compliance with ATS guidelines, health & safety and overall store safety
* Managing maintenance, cleanliness and general store condition
* Ordering and checking operational materials
* Maintaining continuous communication with the Area Operations Manager
You report directly to the Store Managers and the Area Operations Manager.
At Inditex, We Value You For Who You Are
Our team is made up of people with diverse backgrounds, cultures and experiences. We create a work environment where everyone can be themselves and where diversity and inclusion contribute to our shared success.