Ph3Medior Service Delivery Manager /h3 pbStart Date: /b 01/06/2026 /p pbEnd Date: /b 31/05/2027br/bDeadline: /b 24/04/2026 /p pbLocation: /b Brussels /p pbRegime: /b Full-time /p h3Role Overview /h3 pAs an Infra Service Delivery Manager, you will coordinate deployment with peers, establish a service-oriented delivery framework, and lead service delivery interactions with internal customers. /p h3Key Responsibilities /h3 ul libService Transition Orchestration Market Standards: /b ul liServe as the Infrastructure SPOC. /li liAct as the Strategic Point of Contact for impact and risk assessment of project-driven changes on operational activities. /li /ul /li libProcess Industrialization Governance Frameworks: /b ul liDrive the industrialization of service operations by implementing infrastructure validation frameworks. /li liDefine and enforce strict technical Quality Gates and Non-Functional Requirements (NFR) governance. /li liArchitect process and efficiency enhancements by leveraging IT standards and emerging innovations. /li /ul /li libDeployment Steering Operational Lifecycle: /b ul liEngineer the Global Implementation Plan (IMP) for major application releases and infrastructure transformations. /li liLead the deployment lifecycle for minor and major releases. /li liGovern environment lifecycle management and direct operational governance through active participation in CAB and release review meetings. /li /ul /li libService Delivery Operations (Run Maintain): /b ul liMonitor and govern day-to-day service delivery to ensure all customer needs and contractual SLAs are consistently achieved. /li liOversee the end-to-end maintenance life cycle of delivered services. /li liServe as the primary customer liaison and drive the resolution of complex incidents and problems. /li liManage the Change Request process and analyze service performance metrics. /li /ul /li /ul h3Skills Required /h3 ul liProven experience as a Service Delivery Manager (3 years) /li liProven experience with SLAs /li liFluent in English, and fluent in French or Dutch /li liProven experience in Release Management (3 years) /li liProven experience with people coordination (cross-team) /li liProven experience with ITIL /li liKnowledge of Service Management (incident management, problem change management) /li liProven experience with Agile /li /ul /p #J-18808-Ljbffr