D365 Service Delivery Manager – Microsoft Dynamics 365 (EU-Based)
Location: Remote within the EU
Type: Full-time | Permanent
Are you a proactive Service Delivery Manager with a strong background in Microsoft Dynamics 365? Join a leading international team where you’ll lead a dedicated DevOps support team, delivering high-quality managed services to key customers across Europe.
What You’ll Do:
* Lead and develop a high-performing DevOps team supporting D365 F&O.
* Own the customer relationship, driving satisfaction (CES/CSAT), service levels (KPI), and contract performance.
* Manage backlog, sprint planning, and incident escalations.
* Oversee SLAs, budgets, and service improvements.
* Coach your team towards continuous improvement and professional growth.
What We’re Looking For:
* 5+ years’ experience with Microsoft Dynamics 365 F&O.
* Strong leadership, project management, and customer service skills.
* Comfortable working in a DevOps environment with agile practices.
* Based in the EU and legally allowed to work without sponsorship.
Your Profile:
* Degree in a business-related field.
* Performance-driven, customer-focused, and team-oriented.
* Able to guide transitions from delivery projects to managed services.
Ready to lead impactful service delivery in a collaborative, international environment? Apply now and help shape the future of managed services in Europe.
Only EU-based candidates with the right to work will be considered.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting
* Industries
Staffing and Recruiting
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