Role: ServiceNow Developer
Location: Remote
Length of contract: 6 months
A ServiceNow Developer designs, configures, and customises the ServiceNow cloud-based platform to automate business workflows, specialising in ITSM, ITOM, or HRSD modules. Key responsibilities include scripting (JavaScript), creating UI policies/business rules, building custom applications, and integrating with third-party systems, requiring strong technical expertise.
Core Responsibilities
* Platform Configuration: Develop and customise ServiceNow modules (ITSM, ITOM, CSM, HRSD) using JavaScript, Glide scripting, HTML, and CSS.
* Integration: Build and maintain integrations with enterprise systems using REST/SOAP APIs and IntegrationHub.
* Workflow Automation: Create workflows, business rules, and UI policies to optimise business processes.
* Technical Design: Translate functional requirements from stakeholders into scalable, high-quality technical solutions.
* Maintenance & Support: Troubleshoot issues, perform root cause analysis, and manage platform updates/upgrades.
* Quality Assurance: Create test plans, execute unit testing, and perform regression testing.
Required Skills and Qualifications
* Experience: 3+ years in ServiceNow development and configuration.
* Scripting Proficiency: Strong knowledge of JavaScript, GlideScript, and JSON.
* ServiceNow Knowledge: Familiarity with ServiceNow API web services and data management.
* Certifications: ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) is highly preferred.
* Methodologies: Experience with Agile development practices.