Overview
Job Summary: Perform all checker activities for Documentation team (Document preparation, BCA review, issuance of security compliance certificate, input and maintenance of Limits loaded in various TP systems). Deliver excellent service against agreed service and delivery standards, and ensure error-free work with no operating losses for Ops CRC CIB.
Key Responsibilities
Strategy
* Act as a service partner, work together with RMs, in-country Client Management (CM), Operations, and other key internal stakeholders to solve issues and identify opportunities to improve overall service for the clients.
* Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.
Automation and Streamlining
* Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
Business
* Deliver Excellent Service and provide credit documentation support for Corporate & Investment Banking (CIB) and Wealth & Retail Banking (WRB) clients.
* Provide support to resolve technical operating problems by conducting investigations, rectifying errors.
* Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
* Maintain good working relationships with various Business Units, Finance, Risk, Technology and Operations community.
* Identify common error patterns and provide feedback to the value chain. Adhere to first time-right principles.
* Provide insight and suggestions to improve processes, identify opportunities to streamline and rationalize checks performed.
* Undertake ad-hoc duties as delegated by Line Manager.
For Grade 8A & 7 – in addition to all the above
* Perform periodic training/refresher sessions for the team.
* Demonstrate ability to train new staff and bring them up to speed in the process successfully.
* Demonstrate ability to work within timelines with regards to process deliverables to stakeholders (in-country CRC, auditors, OR team, etc).
Processes
* Provide high quality Documentation support.
* Ensure error-free work with no operating losses.
* Ensure Individual Productivity targets are met / surpassed.
* Ensure high quality BCA review is performed.
* Accurate Checking of Credit Approval Authority in Approval Memos, if warranted.
* Accurate Verification of Signature in documents received from external sources.
* Ensure accurate submission of BFL and standard documentation.
* Ensure documents obtained are accurate, valid and legally enforceable.
* Ensure updates in CMS (View Securities) are done accurately as per BCA terms or contents of documents received.
* Issue SCC / DDN in accordance with Policies & Guidelines, without violation of credit approval terms.
* Authorized to issue PSCC/SCC/DDN for all Category facilities (including Category 1 limit above USD200m).
* Discharge of Custodial Functions as per Group Standards.
* Discharge Key Holders Responsibilities as per Group Policies.
* Lodge / Retrieve documents as per relevant Guidelines.
* Monitor / Diarize / Generate Reports as per the agreed terms with in-country.
* Any other Documentation Activity assigned by Line Manager.
* Accurate Updating of Control Sheets.
* Ensure staff performance is monitored continuously with feedback at regular intervals.
* Escalate timely to Senior Management any exception related to work and environment.
* Provide proper training (OJT) to team members when required.
* Identify backup staff and ensure they are trained.
Additional CST/Operational Responsibilities
* Adhere to the agreed CST plans and approach.
* Identify and report exceptions on non-compliance with standard controls.
* Identify and report weaknesses inherent in standard controls.
* Rectify CST exceptions promptly and implement preventive actions.
* Actively participate in BCP/DR and any UAT.
* Perform Single Release Activity (as a Qualified Individual) as assigned by People Leader for identified processes.
For Grade 8A & 7 – in addition to all the above
* Ensure Individual Productivity targets are met / surpassed.
* Monitor staff performance with regular feedback.
* Provide required OJT training.
* Identify and train backup staff.
* Plan days’ work among team members and ensure execution of the plan.
* Act as a back-up for line manager when required.
People & Talent
* Provide orientation/guidance to new Joiners on bank policies, procedures, and processes.
* Develop and implement a personal learning plan with team manager to attain necessary competencies.
* Complete milestones as laid out in the personal learning plan.
Risk Management
* Understand the regulatory framework and requirements relevant to the role remit.
* Comply with Money Laundering Prevention Procedures and report suspicious activity to operational risk manager and Line Manager.
* Ensure consistent implementation of the global operating model for CM-related processes, and adherence to DOIs.
* Report deviations to appropriate authorities and obtain dispensations if needed.
* Proactively manage risks and monitor controls to improve the risk management framework.
For Grade 7 – in addition to all the above
* Identify thematic issues, perform periodic checks, and implement remediation with a timely plan.
* Escalate issues to management for closure with remediation actions.
* Communicate regulatory changes to the team and ensure understanding.
* Participate in external audits and provide deliverables timely.
* Collaborate with cross-country teams and stakeholders independently.
* Handle a Project Specific role or Regulatory Reporting or an individual contributor in a non-regular shift.
Governance
* Ensure compliance with internal, credit, external policies and regulatory requirements.
* Undertake periodic self-assessment on key controls.
* Highlight significant issues/errors to management.
Regulatory & Business Conduct
* Display exemplary conduct and adhere to Group values and Code of Conduct.
* Take personal responsibility for ethics and compliance across Standard Chartered Bank.
* Identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
* Client Management (CM) representatives in Group
* In-country Client Management
* Credit Documentation Unit
* Unit Operational Risk Manager
* Front Office (RMs, CMs, CCMs)
* Account Opening Teams
* Other Operations Teams
* Lending Documentation Unit
* Governance Team
Other Responsibilities
* Ensure Productivity MIS is updated after processing.
* Ensure control procedures for Scanned/fax documents/Credit mate SIFs are followed per SLA.
* Actively participate in automation initiatives.
* Uphold the bank’s brand and values in Ops CRC CIB.
* Perform other responsibilities per Group, Country, Business or Functional policies.
Qualifications
• Preferably Commerce Graduate / Postgraduate
• For Grade 8B: 3-5 years of relevant work experience in the following areas
• For Grade 8A: 5 years of relevant work experience in the following areas
• For Grade 7: More than 7 years of relevant work experience in the following areas
• Advanced Product & process knowledge (customer, products and transactions)
• Core Risk awareness
• Banking operations experience (Credit Risk, Documentation, Client Service, CDD, payments, trade, markets or other) and service-oriented attitude
• Core communication
Skills and Experience
• Operational Functions (Domain - Product, Process & Systems)
• Process Management
• Time / Resource Management
• Operational Risk
• Accuracy and Attention to Detail
• Effective Communications
About Standard Chartered
We"re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we"ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you are looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you"ll see how we value difference and advocate inclusion.
Together we:
* Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
* Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
* Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
* Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
* Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
* Flexible working options based around home and office locations, with flexible working patterns.
* Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
* A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
* Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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