Juyo Analytics | Hospitality Tech / Saas | Permanent Full-time | Remote - Flexible location 🌍
About Us 🚀
At Juyo, we’re building smarter hospitality - from the inside out. Our business intelligence platform is built for hoteliers, by hoteliers - and we never forget that it’s about people, not just data.
Juyo is a hotel data analytics and visualization platform that transforms hotel data into visual stories with profit-driving clarity, instantly. We help hospitality teams Connect the Dots and turn complex data into actionable strategies for better decision making. But more than that, we’re passionate about making tech feel human. We’re a SaaS and BI product, that speaks hotel fluently, and everything we do is grounded in real operational insight.
Powering 1,300+ hotels means we’re building bigger stages and smarter systems. We’re strengthening our Customer Support by adding a Customer Onboarding Manager to keep go-lives smooth and accurate from day one. Own the path from kick-off to handover, linking Success and Support through solid planning, hands-on SQL, and real hotel know-how.
What you’ll do 💪🏻
✅ Lead end-to-end onboardings for hotels and chains: scope, setup, customisation, validation, go-live, initial support, handover
✨ Act as a trusted adviser: capture and share best practices for BI setup (clean mappings, segmentation, PMS limitations) to help clients make sound choices
🔌 Configure integrations (PMS, POS, Finance, RMS) or coordinate with Technical Support where needed
📊 Use SQL or internal tools to ensure completeness and accuracy before go-live
🧭 Handle post–go-live refinements, then transition cleanly to Customer Success and Support
🧠 Triage issues with Support and Engineering, keeping clients calmly informed throughout
🗂️ Document configurations, decisions, and checks for clarity and a smooth handover
📈 Track and own onboarding KPIs (time-to-go-live, data readiness, first-use milestones) to improve time-to-value and visibility
🌱 Track cost-to-onboard and identify efficiency levers (templating, automation, scope fit) to improve scale economics
⏱️ Turn those levers into practice: playbooks, templates, and light automations that reduce effort and lift quality
💬 Gather and share learnings with Product, Success, and Support; run onboarding retrospectives and turn insights into concrete improvements
What success looks like 📈
* On-time go-lives that are stable from day one
* Smooth post-go-live because risks were handled upfront
* Playbooks and checks that make the next onboarding faster than the last
You’ll thrive here if you have 🧩
* A great attitude, a growth mindset, and a spark of humour. Enjoyment is part of our core beliefs. We love what we do and we’d like you to as well.
* A technical and analytical mind with strong project management habits, focused on accuracy, completeness, and usability.
* Hands-on experience with datasets, data ingestion, integrations, APIs, schemas, and mapping logic
* BI know-how or advanced Excel skills, for example cross-filtered dashboards.
* Basic SQL for validation and troubleshooting, or Python for light scripting.
* Clear documentation and calm stakeholder management so moving parts stay aligned.
What makes you stand out ✨
* Revenue management or hotel operations experience is always a bonus.
* Working knowledge of hotel data flows or PMS integrations such as Opera, MEWS, Guestline, Apaleo, or similar.
* Being multilingual brings the extra spice. English is required; other languages are a plus
Why Juyo 💡
🌍 Ownership with impact: decisions that reach hotel teams across Europe and beyond
🧠 A team that cares about people as much as data, and outcomes that actually help
🙌 Flexible working environment, modern tools, and the trust do your best work
What We Offer 💼
💰 Competitive salary
🌍 Fully remote. Europe/UK preferred or able to work European time zones (UTC−1 to UTC+3). Local work rights required.
🛠️ Ownership to build the Customer Onboarding function: systems, structure, and strategy
🤝 A collaborative, hotel-passionate, human-first team
🚀 Career growth as we scale globally
Ready to Shape the Future of Hospitality Analytics? Apply now! 📬
We welcome every great candidate. If you’re excited but don’t meet every single line, try anyway. 💪🏻
Juyo is an equal opportunity employer. We believe diversity of thought, experience, and background builds stronger teams and better products.