Salesforce Customer Support Specialist (Role based in Lisbon, Portugal).
We're looking for a Customer Support Specialist with a proactive mindset and analytical approach. You will ensure technical issues are resolved efficiently while keeping the business context in mind.
Responsibilities
Provide first-line and second-line support for Salesforce-related issues
Investigate and resolve incidents by analyzing multiple systems/platforms and collaborating with cross-functional teams
Communicate professionally with internal and external stakeholders, maintaining high customer satisfaction
Assist in the documentation of known issues, solutions, and best practices
Contribute to continuous service improvement initiatives
Translate technical incidents into business-relevant insights and impacts
Technical skills
Holds an ITIL Foundation v4 certification or demonstrates a strong willingness to become certified
Excellent working knowledge of Office 365
Knowledge of Sales force, plugins/web
Professional communication skills in English, knowledge of Dutch and/or French is a strong plus
A customer and result-oriented mindset - you aim to resolve issues with the business impact in mind
Strong problem-solving skills - you enjoy digging into problems and finding the root cause
A proactive, hands-on mentality - you take ownership and go the extra mile
A team player who collaborates well in a supportive, international environment
Stress-resistant - you remain calm and focused, even under pressure
Strong organizational and planning skills, with attention to detail
An analytical mindset with the ability to connect technical issues to business operations
Why cronos group?
We'll propose you
An attractive salary package
A good work-life balance environment
The assurance of working in cutting-edge technologies in an entrepreneurial spirit
The opportunity to develop your skills thanks to tailor-made training courses according to your needs
A good job in a friendly place
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!