General Manager – International Hospitality Brand
Location: Brussels
Multilingual (English, French, Dutch)
Salary: Up to €80.000
Start: ASAP
Position Summary
Are you a dynamic leader with a passion for hospitality and fluent in English, French, and Dutch?
I am looking for an experienced General Manager to lead our café, uphold our brand standards, and drive business success.
As the senior business leader on site, you’ll be responsible for managing all aspects of the facility, ensuring financial goals are met, and fostering a culture where both guests and team members thrive.
Your entrepreneurial spirit and strategic vision will be key in maximizing the café’s potential in a competitive market.
Key Responsibilities
* Business Growth: Drive consistent year-over-year growth in guest visits and overall sales performance, aiming for top results in the local market.
* Financial & Asset Management: Oversee the café’s operations to meet or exceed financial targets while maintaining brand standards and core values.
* Team Leadership: Build, inspire, and empower a high-performing team, ensuring clear communication of goals and expectations.
* Operational Excellence: Ensure all products and services are delivered to the highest standards, working cross-functionally to implement systems and processes.
* Customer Focus: Champion a guest-first culture, respond proactively to feedback from all channels, and set high standards for customer satisfaction.
* Talent Development: Attract, retain, and nurture top talent, supporting team members’ growth and career progression.
* Change Management: Lead the implementation of new initiatives and adapt to evolving business needs.
* Continuous Improvement: Demonstrate a commitment to ongoing personal and professional development.
Qualifications
Experience, Education & Certifications
* Proven experience in hospitality management, particularly in restaurant front line operations.
* Bachelor’s degree in Hospitality Management, Culinary Arts, or related field preferred.
Skills
* Fluent in English, French, and Dutch (spoken and written).
* Strong leadership, interpersonal, and communication abilities.
* Ability to convey complex ideas clearly to diverse audiences.
* Confident presenting in both one-on-one and group settings.
* High business acumen, common sense, and a genuine enthusiasm for guest service.
* Excellent problem-solving skills and a proactive approach to challenges.