About DECA
DECA Analytics LLC is a Puerto Rico-based boutique advisory firm specializing in the unique business environment of Puerto Rico. Our mission is to provide unparalleled financial and operational guidance tailor-designed to navigate the complexities of doing business in Puerto Rico. Our process is centered on utilizing a holistic approach that combines quantitative analytics and our qualitative experience and key resources to streamline processes and maximize available monetary incentives.
Our Approach Is Comprised Of Four Core Components
Foundational Level: We implement the entire process of setting up a new operation or subsidiary within Puerto Rico, from entity formation to submitting all required filings and obtaining operating permits and licenses.
Government Incentives: We structure, negotiate, and secure Puerto Rico-specific Act 60 tax decrees and other government grant initiatives on behalf of our clients to ensure the maximum incentives are received.
Ongoing Compliance: We manage all ongoing incentives and operational compliance filings required for operating within Puerto Rico by the various governmental agencies.
Access to Capital: We provide access to affordable capital in the form of non-securities transactions encompassing Puerto Rico R&D or Hospitality Tax Credits, local and federal grants, and private or government-backed debt programs.
Job Summary
The IT Support Specialist & Systems Administrator is responsible for maintaining the stability, security, and efficiency of DECA's IT systems and end-user technology. This role serves as the primary internal IT contact, ensuring high system availability, secure access management, and operational continuity across all departments. The position plays a critical role in cybersecurity enforcement, device lifecycle management, and continuous IT process improvement.
Core Responsibilities
IT Support & Service Delivery
Serve as the primary IT support contact by troubleshooting hardware, software, and connectivity issues TO ensure minimal operational disruption.
Resolve IT service tickets within defined SLA timeframes TO maintain high employee satisfaction and productivity.
Diagnose root causes of recurring technical issues TO reduce repeat incidents and improve system reliability.
Device & Asset Lifecycle Management
Configure, deploy, and decommission company devices TO ensure secure and standardized technology environments.
Maintain accurate IT asset inventory records TO support compliance, audit readiness, and lifecycle planning.
Implement device management controls and endpoint protection tools TO safeguard company data.
Systems Administration
Administer Google Workspace and core business applications TO ensure secure and uninterrupted system access.
Manage user provisioning, permissions, and access controls TO protect sensitive financial and client data.
Support onboarding and offboarding IT processes TO ensure timely access setup and secure revocation.
Cybersecurity Implementation & Monitoring
Implement multi-factor authentication (MFA), password policies, and endpoint protection protocols TO strengthen DECA's cybersecurity posture.
Monitor systems for vulnerabilities and security risks TO proactively mitigate threats.
Support incident response activities and corrective actions TO minimize security exposure and business interruption.
Enforce IT security and data protection policies TO ensure regulatory and internal compliance.
Network & Infrastructure Support
Support office and remote connectivity including Wi-Fi, VPN, and firewall configurations TO ensure reliable and secure system access.
Coordinate with external vendors and service providers TO maintain infrastructure uptime and performance.
Documentation & Governance
Develop and maintain IT documentation, system configurations, and troubleshooting guides TO improve knowledge continuity and operational resilience.
Document system changes and incidents TO ensure audit traceability and structured change management.
Process Optimization
Identify automation opportunities within IT workflows TO improve efficiency and reduce manual errors.
Recommend system enhancements aligned with business growth TO support scalability and future readiness.
Cross-Functional Support
Partner with operations and compliance teams to align IT systems with regulatory requirements.
Support audit and compliance reviews by providing system documentation and reports TO ensure transparency and accountability.
Additional job-related tasks and responsibilities may be required from time to time, according to company needs.
Decision-Making Authority
Independently resolves IT incidents within established policies and security protocols TO ensure timely issue resolution without operational delays.
Determines appropriate access levels and permissions within approved role-based frameworks TO safeguard sensitive financial and client data.
Recommend system enhancements, security improvements, and process automation opportunities TO strengthen infrastructure scalability and resilience.
Escalates high-risk cybersecurity threats, infrastructure failures, or policy exceptions TO leadership to ensure appropriate executive oversight.
Exercises discretion when handling confidential employee and client information TO maintain compliance and data integrity.
Level Guidance: Operates with moderate autonomy within defined technical frameworks; does not establish enterprise-wide IT strategy or budget authority.
Scope & Impact
Scope
Supports all internal employees across departments (Finance, Legal, Operations, Client Services).
Administers core productivity and collaboration platforms (Google Workspace, endpoint systems, access management tools).
Maintains device lifecycle management across corporate-issued hardware.
Enforces cybersecurity controls impacting the entire organization.
Impact
Direct impact on operational continuity, employee productivity, and data security.
Influences company-wide cybersecurity posture and compliance readiness.
Reduces financial and reputational risk through proactive risk mitigation.
Enables business scalability through standardized and secure IT infrastructure.
Impact is organization-wide operational but not enterprise-strategic.
Required Qualifications
Education
Bachelor's degree in Information Technology, Computer Science, Systems Administration, or related field
OR equivalent combination of education and hands-on technical experience.
Experience
2–4 years of experience in IT support, systems administration, or similar technical role.
Experience supporting end users in professional services, financial services, or corporate environments.
Demonstrated experience managing user provisioning, device management, and access controls.
Practical experience implementing cybersecurity fundamentals (MFA, endpoint protection, password policies).
Language
Professional fluency in English and Spanish (verbal and written).
Preferred Qualifications
Industry certifications (CompTIA A+, Network+, Security+, Google IT Support, or equivalent).
Experience with Mobile Device Management (MDM) or endpoint management tools.
Exposure to cybersecurity monitoring tools and vulnerability management platforms.
Experience supporting hybrid or remote workforce environments.
Familiarity with compliance frameworks relevant to financial services environments.
Technical Competencies
Systems Administration (Google Workspace, Windows OS)
Access & Identity Management
Endpoint Security & Device Management
Basic Networking (Wi-Fi, VPN, firewall fundamentals)
Incident Diagnosis & Root Cause Analysis
IT Documentation & Change Management
Behavioral & Professional Competencies
Analytical problem-solving with structured troubleshooting methodology
Strong attention to detail and process discipline
Confidentiality and ethical data handling
Service orientation with professional communication skills
Ability to prioritize competing technical requests
Continuous improvement of mindset aligned to operational excellence
Compensation & Benefits
At DECA Analytics we value every member of our Team and offer highly competitive compensation packages and benefits. For the role of Incentives Advisor, we would like to offer the following:
Competitive base salary commensurate with experience level
Health Insurance: 100.0% Premium Tier Care Policy to be paid by DECA Analytics Medical Insurance (Employer-sponsored contribution)
Paid Time Off (PTO) including vacation, sick leave, and company holidays
Health Insurance 100% coverage including Medical, Pharmacy, Vision Coverage, Dental Insurance and Life Insurance
Disability Coverage (Short-Term), Employee Assistance Program (EAP)
401(k) Retirement Plan (with employer contribution/match)
Equity Participation Program: Team members may be granted equity interests as part of our long-term incentive strategy, designed to reward sustained performance, strengthen ownership mindset, and directly link personal impact to firm growth and profitability.
Qualified Unit Option Program (QUOP): Eligible employees may receive participation in DECA's Qualified Unit Option Program, granting the opportunity to acquire equity units at a defined valuation, to align long-term individual contribution with enterprise value creation.
Continuing Educational Certifications & Fees: 100.0% paid by DECA Analytics to support ongoing license maintenance and growth within the role
For more information regarding DECA Analytics visit us at DECA Analytics, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Monday to Friday from 9am to 6pm
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