ARE YOU OUR NEW COLLEAGUE?
Our business is about enabling users through technology. But first of all, it's about people.
#winningtogether
Computacenter Belgium is looking for a VIP IT Support Engineer – Anderlecht
A motivated and skilled Senior IT Support Engineer who is client- and solutions-oriented, enjoys working proactively, and has a strong sense of responsibility.
If this is you, then we would like to discuss your next career move
We have an opportunity for a Senior IT Support Engineer to join our dynamic Technical Resource Group team and work on site with a key customer in Anderlecht.
What You'll Do
Working as part of a dynamic team you will provide a wide range of (proactive) end-user support services. You will deliver outstanding customer services by understanding end-users needs.
Your responsibilities will include:
Onsite Support including regular interactions with VIP users
IT Minute Support (Tech Bar) including regular interactions with VIP users
Meeting Room Support including regular interactions with VIP users
Queue incident, task and request management
Share tips & tricks on the digital work environment, advise end-users and provide adequate solutions
Preparing workstations for newcomers
Following up on the leaver process and hardware return
Mobile device support (configuration and delivery)
Maintaining and updating of documentation
Local stock management
End-user guidance regarding operational procedures (how to request, who to contact, which tools are available…)
Technical: 80%
Respond to hardware and software service calls and ensure SLA targets are achieved
Adhere to escalation procedures
Perform hardware and software installations
Perform second line diagnostics and troubleshooting
Advanced level desktop & mobile device installation, configuration, support and troubleshooting services
Provide basic server & network installation, configuration and administration
Assist with technical escalations for other team members
Administration: 20%
Ensure accurate completion of all incident records and associated paperwork
Responsible for the follow-up of our customer's Incidents and Problems until resolution
To monitor and update the incident management system as required
Escalation call logging and follow-up with vendors and other 3rd party companies
Ensure correct escalation procedures are followed on all critical customer calls and requests
Liaises with the Help Desk and other resolver groups in order to ensure a swift and adequate ticket resolution
Contribute to and use the sites procedure file
Participate in team meetings
What You'll Need
You bring hands-on technical skills as well as great interpersonal skills
Ideally, you have 3 years of experience in a support environment; previous customer service experience
A broad technical knowledge of PC's/mobile solutions /peripherals and their architecture.
Good working knowledge of current MS Office package and operating systems
Good understanding of IT infrastructure
Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers
Excellent time management and organisational skills
Willing to take initiative and be hands-on
Ability to diagnose faults in the hardware/software/operating systems used by the customer.
Excellent organisational skills, able to take a methodical approach to service issues and able to work under pressure
Very good communication skills, both verbal and written in English and good command of French, Dutch knowledge is a plus
A valid driver's license B
What Can You Expect
We strongly believe in rewarding & recognizing people for their results & commitment. Here's what you can expect working at Computacenter:
An attractive salary package with extra benefits.
The very real opportunity to progress, develop and grow your career - up or sideways; we have excellent development opportunities through training, on-the-job projects, mentoring, etc.
Working in a fun and vibrant 'one team' culture that thrives on putting the customer first & celebrating success – together.
The opportunity to work for a company that truly values people & listens.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting and IT System Operations and Maintenance