Business Process Improvement Specialist
We are seeking a highly skilled Business Process Improvement Specialist to join our team. As a key member of our organization, you will be responsible for leading change initiatives that drive operational efficiency, data analysis & customer satisfaction improvement.
About the Role:
The successful candidate will have a strong background in process mapping and knowledge of BPM. You will work closely with clients and stakeholders to identify and analyze core business processes, design TO BE situations, and implement change from initiation to execution.
Main Responsibilities:
* Map existing processes (AS IS) and evaluate them to identify areas for improvement
* Identify process inefficiencies through analysis and stakeholder interviews
* Develop and maintain documentation of processes and workflows
* Facilitate workshops to document processes and collect data
* Generate reports and share information with stakeholders
Requirements:
To be successful in this role, you will need to have excellent analytical, reporting, and presentation skills. Strong communication and interpersonal skills are also essential, as well as the ability to work independently and manage multiple projects simultaneously.
Preferred Qualifications:
* Experience working in an Agile environment
* Knowledge of Lean Six Sigma methodology
* Experience in Change Management
* Familiarity with Robotic Process Automation and Artificial Intelligence
What We Offer:
This is a fantastic opportunity to work on engaging projects with a global technology and management consultancy firm. Our professionals combine innovative thinking with unrivaled industry knowledge to offer clients consulting expertise, complex technology, and transformation delivery.
About Us:
We are a global technology and management consultancy firm focused on financial services. Our goal is to help organizations improve their processes and achieve operational excellence.