As a Customer Service Officer After Sales at our client, you will be in charge of the following responsibilities:
* Manage incoming customer calls and emails.
* Analyze service requests and determine necessary actions.
* Plan and coordinate daily schedules for technicians.
* Oversee technician planning for our client's locations.
* Order materials and follow up on deliveries.
* Ensure proper administrative follow-up of cases and encode information in the ERP.
* Maintain regular contact with customers to ensure high-quality service.
* Collaborate closely with the manager and technical teams.
The ideal Customer Service Officer After Sales would have the following skills:
* Strong commercial mindset and customer‑oriented approach.
* Fluent in French and Dutch. English is a plus.
* Good knowledge of Excel.
* Experience in after-sales, customer service, planning, or technical administration.
* Able to quickly gain autonomy.
* Reactive, organised, and responsible.
* Easy communicator with excellent interpersonal skills.
* No remote work possible !
* A human-sized company where autonomy and initiative are valued.
* A solid and experienced technical team with excellent team spirit.
* A diverse and dynamic role at the crossroads of customer contact, planning, and technical coordination.