We are seeking an experienced IT Support Specialist to manage comprehensive IT operations for our Brussels office part-time. This role encompasses end-user support, system administration, vendor management, and cybersecurity responsibilities.
Required Skills & Experience
Core Technical Competencies
* End-user Support:
Windows/Mac workstation setup, configuration, and troubleshooting
* Software Licensing:
License management, SaaS contracts
* Security Solutions:
ESET antivirus deployment, management, and policy configuration
* Password Management:
1Password administration, user onboarding, and user training
* Administration:
Google Workspace management (user accounts, permissions, security settings)
* Backup Solutions:
Implementation and monitoring of backup systems, disaster recovery procedures
* Asset Management:
IT inventory tracking, hardware lifecycle management, procurement coordination
Cybersecurity & Compliance
* Some experience with security awareness training
* Understanding of access control principles and permission auditing
* Data security and sharing permissions management
* Basic cybersecurity best practices and incident response
Vendor & Service Management
* Telecommunications management (experience with Proximus or similar ISPs preferred)
* Third-party vendor coordination and relationship management
* Incident logging, tracking, and resolution with external support providers
* Service level agreement (SLA) monitoring
Financial & Administrative
* IT budget planning and tracking
* Cost management and vendor invoice reconciliation
* Purchase order processing and approval workflows
Preferred Qualifications
* 3-5 years of IT support experience in a small to medium-sized organization
* Experience working in a Belgian business environment (understanding of local vendors and practices)
* Fluent English (we have an international team)
* Additional language skills (French or Dutch) are advantageous but not required
* Familiarity with GDPR compliance requirements
Key Competencies
* Strong customer service orientation with excellent communication skills
* Ability to explain technical concepts to non-technical users
* Proactive problem-solving approach
* Organized and detail-oriented with good documentation habits
* Comfortable working independently and managing multiple priorities
* Adaptable to changing technology environments
Typical Responsibilities
* Procure, configure, and deploy new computer equipment
* Provide day-to-day technical support to office staff
* Maintain relationships with external IT service providers
* Manage and monitor all software licenses and subscriptions
* Conduct security awareness training and manage cybersecurity platforms
* Ensure reliable internet connectivity and resolve telecommunications issues
* Perform regular backup verification and permission audits
* Maintain accurate records of IT assets and configurations
* Manage IT budget and track technology expenses
Contact
Please send your CV to quoting the job reference
ITSUP