Are you ready to lead a high-performing IT support team and make a real impact in an engineering IT environment? We're looking for a hands-on leader who thrives on team management, operational excellence, and problem-solving.
Ensure all your application information is up to date and in order before applying for this opportunity.Your MissionYou'll lead a dedicated IT support team that ensures the stability, security, and efficiency of critical engineering IT services, including:Active Directory & workstation managementApplication packaging, installation & deploymentFilesystem & storage managementTroubleshooting engineering tools & environmentsLifecycle management (OS upgrades, major software releases)What You'll DoTeam & Service ManagementOrganize daily team activities, workloads & prioritiesManage incidents, requests & changes via ServiceNow (or similar)Optimize processes and workflows for operational excellenceLead your team to peak performanceOperational Excellence & Crisis HandlingCoordinate technical crises affecting engineering operationsAct as the escalation point for complex issuesWork closely with management, engineering leaders & stakeholdersDrive post-mortems & corrective actions to prevent recurrencePerformance & ReportingDefine KPIs and track service performanceAnalyze data to continuously improve support qualityCommunicate progress, risks & achievements transparentlyWhat We're Looking ForTechnical ExpertiseActive Directory domain administration & workstation environments (Windows/Linux)Application packaging, deployment & license managementFilesystem & storage management principlesExperience with ITSM tools (ServiceNow, etc.)xjsrcvq Data skills: Excel, PowerBI, Python for reporting & visualizationLeadership & Social SkillsProven experience leading technical teamsStrong prioritization & crisis management skillsExcellent problem-solving & communication abilitiesNice-to-HaveKPI design & service performance reportingFamiliarity with engineering environments (CAD, simulation tools)Knowledge of ITIL processesQualificationsMaster's degree or equivalent experience6–10 years in IT operations or support leadership